Jason Baird
Paragould,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Dependable employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to promote efficient results.
As an employee, I bring almost 30 years of customer interactions experience, analyzing customer/client needs to find best fits for merchandise and analytical solutions to best suit all parties involved.
I have as many years experience in negotiation and sales skills. As a sales professional learning product/merchandise specifications, functionality, and performance to best sale product and explain benefits. Furthermore cultivating rapport with customers to maintain a positive working relationship after the sale for best customer care for repeat business.
As an employee in a team environment, I have been exposed to and recognize the importance of working as a team, which can include under pressure, in unconventional circumstances or times, thinking outside the box and working outside of my normal environment.
I also recognize and respect the customer/client relationship and understand meeting the client where they are to provide the best experience for customers.
Overview
28
28
years of professional experience
Work History
Fiber Optic Cable Construction Technician Level 2
Paragould Municipal Utilities
02.2008 - Current
- Demonstrated flexibility in adapting to evolving client needs during the implementation of complex, large-scale fiber optic projects.
- Upheld client confidentiality while working on secure networks for government agencies or private companies requiring stringent security measures during installation processes.
- Consistently met project deadlines while maintaining high-quality workmanship in all aspects of fiber optic system implementation.
- Improved customer satisfaction by providing timely support for fiber optic-related issues in both residential and commercial settings.
- Contributed to cost savings initiatives by effectively managing inventory levels of tools, equipment, and materials required for fiber optic projects.
- Optimized network capacity with proficient design modifications to existing fiber routes and infrastructure.
- Minimized downtime by promptly troubleshooting and repairing issues with fiber optic systems.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Read blueprints and schematics to correctly place equipment.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Expedited project completion times by efficiently collaborating with teams for the installation, repair, or upgrade of fiber optic systems.
- Maintained accurate documentation of installed systems to facilitate future maintenance or upgrades to the network infrastructure.
- Responded to service requests during and after business hours.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Auto Glass/window F Installer
Gene's Glass
12.2000 - 01.2008
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in window film technology and application methods.
- Conducted thorough site assessments to accurately measure windows for optimal film placement.
- Worked closely with suppliers, maintaining strong relationships that ensured timely delivery of materials needed for projects.
- Handled complex installation issues skillfully, adapting techniques as needed to address unique challenges presented by individual projects.
- Managed inventory levels effectively, reducing waste while ensuring adequate supplies were available for scheduled jobs.
- Documented completed work thoroughly for record-keeping purposes, aiding future reference or warranty claims if needed.
- Maintained clean workspaces during installations, minimizing disruption for clients while maximizing project efficiency.
- Addressed customer concerns promptly, providing solutions or adjustments when necessary to maintain satisfaction levels.
- Provided exceptional customer service, garnering positive reviews and leading to increased referral business for the company.
- Increased customer satisfaction with timely and professional installations.
- Enhanced window film installation efficiency by utilizing proper techniques and tools.
- Assisted in training new installers, sharing best practices and industry knowledge for successful onboarding experiences.
- Accepted and processed payments for services.
- Wrote tickets, updated accounts and closed out work orders.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Maintained inventory of automotive tools and installation materials.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
Pest Control Technician
Terminix International
03.1999 - 08.2000
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Drove to customer residences and places of business to inspect for pests.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied chemical solutions on building surfaces to eliminate pests.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
Auto Detailer
Southwest Collision
09.1998 - 03.1999
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
- Maintained clean, tidy and safe work environment.
- Provided exceptional customer service and addressed customer inquiries.
- Utilized high-pressure washers to clean vehicles and equipment.
Security Alarm Technician
ADLAR Services Incorporated
05.1998 - 08.1998
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Pizza Cook/Delivery Driver
Pizza Inn
10.1995 - 04.1998
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Followed strict food safety guidelines to maintain a safe and sanitary kitchen, reducing the risk of health code violations.
- Handled high-volume orders during peak times with accuracy and speed while maintaining attention to detail for each pizza creation.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Monitored and maintained clean working areas and cooking surfaces.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Assisted coworkers during busy periods by multitasking between various stations when necessary, reinforcing teamwork within the establishment.
- Enhanced customer satisfaction by consistently preparing high-quality pizza and maintaining timely service.
- Unloaded delivery truck to place food items and ingredients in designated space.
- Promoted an atmosphere of positivity and professionalism through maintaining high personal standards of cleanliness, punctuality, and work ethic.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Received incoming customer calls, recording order details and personal information and issuing estimates as to preparation and delivery times.
- Trained new staff members on proper pizza preparation techniques and kitchen procedures, ensuring consistent quality across the team.
- Mastered various cooking techniques for different types of pizza crusts, resulting in more diverse menu offerings.
- Answered all possible phone calls per day to take to-go and delivery orders, successfully delivering 100% of orders within 30 minutes.
- Observed pre-delivery procedures for preparing orders, verifying order contents against receipt, boxing, labeling and affixing receipts before dispatching to delivery workers.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Greene Co. Tech High School
Paragould, AR05.1997
Certificate - Electronics Equipment Installation And Repair
Northeast Arkansas Career And Technical Center
Jonesboro, AR05.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Product Knowledge
- Quality Control
- Product Sales
- Product and service solutions
- Coordination
- Sales expertise
- Product Promotion
- Sales closing
Timeline
Fiber Optic Cable Construction Technician Level 2
Paragould Municipal Utilities
02.2008 - Current
Auto Glass/window F Installer
Gene's Glass
12.2000 - 01.2008
Pest Control Technician
Terminix International
03.1999 - 08.2000
Auto Detailer
Southwest Collision
09.1998 - 03.1999
Security Alarm Technician
ADLAR Services Incorporated
05.1998 - 08.1998
Pizza Cook/Delivery Driver
Pizza Inn
10.1995 - 04.1998
High School Diploma -
Greene Co. Tech High School
Certificate - Electronics Equipment Installation And Repair
Northeast Arkansas Career And Technical Center