Summary
Overview
Work History
Education
Skills
Timeline
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Jason Baird

Ocala,FL

Summary

Dynamic professional with a proven track record at M&G Automotive, excelling in customer service and team leadership. Skilled in problem-solving and facility management, I enhanced service delivery and customer satisfaction through effective communication and training initiatives. Committed to fostering collaboration and continuous improvement in all operational aspects.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Ministry professional prepared for leadership roles with record of fostering spiritual growth and community engagement. Known for collaborative teamwork and achieving impactful outcomes. Possesses strong organizational and interpersonal skills, along with flexibility in dynamic environments.

Overview

15
15
years of professional experience

Work History

Ministry Leader

Throne of Grace Fellowship
09.2025 - Current
  • Assisted in planning and organizing community outreach events to foster engagement.
  • Supported worship services by coordinating volunteer schedules and activities.
  • Collaborated with team members to create inclusive programs for diverse congregation needs.
  • Facilitated communication between church leadership and congregation to enhance transparency.
  • Engaged in training sessions to develop skills related to ministry operations and community service.
  • Prepared materials for weekly meetings, ensuring alignment with ministry goals and objectives.

Customer Service Representative

Circle K Convenience Store
11.2023 - 12.2023
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems to ensure efficient service.
  • Maintained store cleanliness and organization to promote a welcoming environment for customers.
  • Resolved customer complaints promptly, fostering positive relationships and customer loyalty.
  • Educated customers on promotions and loyalty programs to drive sales and engagement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Life Insurance Agent

National Agents Alliance
01.2020 - 01.2023
  • Conducted client needs assessments to determine suitable life insurance products.
  • Developed and maintained strong relationships with clients to enhance customer satisfaction.
  • Educated clients on policy options, benefits, and coverage details effectively.
  • Processed applications and documentation accurately to ensure timely approvals.
  • Assisted in identifying potential leads through networking and referrals.
  • Kept abreast of industry trends and product knowledge for informed client consultations.
  • Delivered exceptional service by addressing client inquiries and resolving issues promptly.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Car Salesman

Village Ford
02.2019 - 01.2020
  • Cultivated strong customer relationships to enhance sales and drive repeat business.
  • Conducted detailed vehicle demonstrations, highlighting features and benefits to potential buyers.
  • Assisted customers in selecting appropriate financing options, ensuring clear understanding of terms.
  • Collaborated with management to develop promotional strategies that increased showroom traffic.
  • Analyzed market trends to identify opportunities for expanding product offerings and improving sales tactics.
  • Resolved customer inquiries and concerns promptly, fostering a positive buying experience and brand loyalty.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
  • Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
  • Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
  • Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.

Custodian

Marion County School Board
09.2015 - 02.2019
  • Maintained cleanliness and sanitation of facilities, ensuring compliance with safety standards.
  • Operated cleaning equipment effectively to optimize efficiency and reduce downtime.
  • Conducted routine inspections to identify maintenance needs and report issues promptly.
  • Collaborated with team members to streamline workflows and enhance service delivery.
  • Implemented best practices for waste management, contributing to sustainability initiatives.
  • Assisted in inventory management of cleaning supplies, ensuring adequate stock levels at all times.
  • Developed schedules for daily tasks, prioritizing high-traffic areas for thorough cleaning attention.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Moved furniture for cleaning and set up for special events.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Checked in and stocked inventory throughout facility.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Service Manager

M&G Automotive
01.2011 - 09.2015
  • Led service team to enhance customer satisfaction through effective communication and issue resolution.
  • Developed training programs for staff, improving service delivery and operational efficiency.
  • Streamlined service processes, resulting in faster response times and improved service quality.
  • Implemented performance metrics to assess team effectiveness and drive continuous improvement initiatives.
  • Analyzed customer feedback to identify trends, informing strategic decisions for service enhancements.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.

Education

Associates in Divinity - Pastor Ordination

Christian Leaders Institute
Michigan
01-2027

Trade Certificate - Automotive Repair

College of Central Florida
Ocala, FL
05-2011

High School Diploma -

West Port High School
Ocala, FL
05-2006

Skills

  • Facility management
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Community service
  • Multitasking
  • Critical thinking
  • Excellent communication
  • Active listening
  • Team collaboration
  • Public speaking
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Cleaning and sanitizing
  • Work independently
  • Floor cleaning and buffing
  • Cleaning expertise
  • Sanitation techniques
  • Groundskeeping

Timeline

Ministry Leader

Throne of Grace Fellowship
09.2025 - Current

Customer Service Representative

Circle K Convenience Store
11.2023 - 12.2023

Life Insurance Agent

National Agents Alliance
01.2020 - 01.2023

Car Salesman

Village Ford
02.2019 - 01.2020

Custodian

Marion County School Board
09.2015 - 02.2019

Service Manager

M&G Automotive
01.2011 - 09.2015

Associates in Divinity - Pastor Ordination

Christian Leaders Institute

Trade Certificate - Automotive Repair

College of Central Florida

High School Diploma -

West Port High School

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