Provided direct support to underserved and homeless populations by coordinating housing, job placement, and healthcare logistics.
Managed call volume and conducted in-person meetings to guide clients toward long-term stability.
Maintained detailed records in compliance with county reporting standards, demonstrating strong data management and organizational skills.
Took initiative in leading outreach efforts and problem-solving in high-pressure, dynamic environments.
Built trust-based relationships with clients and cross-functional agencies to drive results under tight deadlines.
Merchandiser
Wright Beverage Distributors
10.2021 - 01.2024
Managed product inventory across retail stores, restocking, rotating, and arranging displays to maximize visibility and sales.
Communicated regularly with store management to execute promotional campaigns and optimize product placement.
Demonstrated strong self-management in a fast-paced, multi-location route environment.
Customer Service Representative
Seafood Express
09.2018 - 01.2024
Delivered exceptional customer service across phone and in-person orders, handling requests and resolving issues with professionalism.
Managed daily order intake and coordinated with kitchen staff to ensure product quality and timely fulfillment.
Balanced front-end service responsibilities with food prep tasks, demonstrating flexibility and teamwork.
Education
Bachelor of Arts - Criminal Justice
State University of New York (SUNY) College at Oswego
Oswego, NY
05.2024
Skills
Customer Service & Communication
Inventory & Order Management
Microsoft Office & Basic Procurement Systems
Collaborative Problem Solving
Relationship-Building
Data Entry & Logging
Community Service
Auburn Correctional Facility, Facility Observation Tour, Auburn, NY, 2021-09, Participated in a structured facility tour to understand correctional operations, security protocols, and rehabilitation initiatives., Collaborated with peers and staff to reflect on key challenges in institutional environments.
Five Points Correctional Facility, participated in a rehabilitative community sports event with inmates to promote positive interaction and mutual respect. Encouraged sportsmanship and team dynamics while engaging with diverse individuals.
Timeline
Case Worker
Cayuga County Department of Social Services
01.2025 - 04.2025
Merchandiser
Wright Beverage Distributors
10.2021 - 01.2024
Customer Service Representative
Seafood Express
09.2018 - 01.2024
Bachelor of Arts - Criminal Justice
State University of New York (SUNY) College at Oswego
CHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICESCHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICES