Installed and maintained telecommunications equipment, ensuring optimal operational performance.
Conducted troubleshooting for network connectivity issues, enhancing service reliability.
Collaborated with cross-functional teams to implement system upgrades and improvements.
Provided technical support to clients, resolving inquiries and fostering satisfaction.
Trained junior technicians on installation procedures and best practices for efficiency.
Educated customers on how to use Type service.
Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Assistant Manager/Bartender
Lucky’s Pub
08.2009 - 03.2015
Supervised daily operations to ensure compliance with health and safety standards.
Trained and mentored new staff on customer service protocols and operational procedures.
Implemented inventory management systems to streamline stock control processes.
Developed training materials to enhance employee performance and service quality.
Coordinated schedules and delegated tasks to optimize team productivity during peak hours.
Led initiatives to enhance guest experiences, fostering a welcoming environment at the pub.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager
Vegas Grill
08.2008 - 02.2009
Assistant Manager
Hooters
02.2008 - 08.2008
Responsible for all Front of House operations. People development, Food and beverage quality and Financial results. Putting together a Marketing Team to build sales through special events and promotions.
Kitchen Manager
Outback Steakhouse
01.2007 - 01.2008
Responsible for all Kitchen operations. People Development, Quality Food, and Financial results. Moved between three different locations to improve results.
Area Special-Event Coordinator/Kitchen Food Tech
Outback Steakhouse
01.2003 - 01.2007
Responsible for supporting 19 restaurants with Local Store Marketing cooking events as well as supporting Kitchen Managers with operations.
All Hourly Positions
Outback Steakhouse
01.1999 - 01.2003
Started as a Busser, Host, and a Dishwasher, then cross-trained to every hourly position in the restaurant front and back including trainer, Assistant FOH Manager and Assistant Kitchen Manager.