Jason Barnes
Bridge City,TX
Summary
Responsible for providing a superior customer experience with potential and existing customers through all channels of communication. My primary responsibility was to acquire new sales and retain existing valuable customers by identifying needs and offering the best product and service fit. Responsible for handling both inbound and outbound calls.
Overview
21
21
years of professional experience
Work History
CSR - Customer Service Representative
GVTC Communications
11.2010 - 02.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CADD Operator
Englobal Engineering
03.2005 - 12.2009
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Created CAD models and drawings for [Type] designs.
- Used computer-aided design software to prepare blueprints and schematics.
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Supported project team in design process to update details of each project.
- Modified designs to correct operating deficiencies and reduce production problems.
Troubleshooter
Dell
03.2002 - 03.2005
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Resolved computer and system networking problems to maintain user productivity.
- Tracked issue resolution policies to maintain compliance with internal standards.
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Researched and resolved uncommon flagged system performance issues to expedite patching.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
High School Diploma -
Lamar University
Beaumont, TX05.1998
Skills
- Product Knowledge
- Written Communication
- Complaint Handling
- Attention to Detail
- Telephone Etiquette
- Process Improvement
- Quality Assurance
- Call Center Experience
- Active Listening
- Effective Communication
- Performance Metrics
- Positive Attitude
- Multitasking
- Conflict Resolution
- Decision Making
Timeline
CSR - Customer Service Representative
GVTC Communications
11.2010 - 02.2023
CADD Operator
Englobal Engineering
03.2005 - 12.2009
Troubleshooter
Dell
03.2002 - 03.2005
High School Diploma -
Lamar University
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