Jason Barrett

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
• Achieved results by working with staff to meet established targets.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives, and communication goals.

• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Researched and implemented new technologies and equipment.
• Tested systems, noting issues and completing preventive maintenance.
• Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
• Explained diagnostic findings to customers and outlined repair or service options.

• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Cultivated interpersonal skills by building positive relationships with others.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.

• Disassembled frames for repair, refurbishment, or replacement.
• Safely operated electric cordless and hammer drills and cutting torches.
• Demonstrated adaptability by effectively adjusting to changes in project scope or design specifications without compromising quality or deadlines.
• Cut, measured and shaped wood after inspecting blueprints, build areas and work orders.
• Built and hung custom doors and frames.
• Specialized in foundations, framing and finish carpentry.
• Measured, cut and installed drywall, paneling and other materials.
• Cut and joined wood, using precise measurements and proper techniques to create frames of different sizes