Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Barrett

Hamilton

Summary

Results-driven manager with a strong focus on operational efficiency, team management, and quality control. Proven ability to implement process improvements and enhance customer satisfaction. Dynamic quality manager experienced in developing effective training programs and ensuring compliance with safety standards. Adept at performance evaluation, problem-solving, and fostering a culture of continuous improvement to drive operational excellence. Dedicated professional with extensive experience in managing glass repair services. Known for enhancing service delivery and customer satisfaction through effective team management and inventory oversight.

Overview

29
29
years of professional experience

Work History

Manager

Safelite Autoglass
Fairfield
01.2019 - 08.2024
  • Led daily operations for glass repair and replacement services, ensuring efficiency and quality standards.
  • Managed staff scheduling to optimize coverage and productivity across all shifts.
  • Trained new team members on safety protocols and service procedures to enhance workplace safety.
  • Oversaw inventory management, maintaining necessary tools and materials for repairs.
  • Coordinated with suppliers to ensure adequate stock levels of glass products at all times.
  • Implemented process improvements that increased service efficiency and enhanced overall quality.
  • Conducted performance evaluations to support employee development and identify training needs.
  • Facilitated communication between teams to effectively resolve operational challenges.

Quality Manager

Safelite AutoGlass
Fairfield
01.2014 - 01.2019
  • Developed quality control processes to ensure compliance with safety standards.
  • Monitored key performance indicators to identify areas for improvement.
  • Investigated customer complaints regarding product quality and formulated effective resolution strategies.
  • Reviewed standard operating procedures to refine production processes for regulatory compliance.
  • Created KPIs for process performance metrics, including defect and scrap rates.
  • Trained employees to enhance professional growth and operational efficiency.
  • Provided leadership in continuous improvement initiatives across all departments.
  • Managed a team of Autoglass Technicians to uphold adherence to product specifications.

Technician Manager

Safelite Autoglass
Fairfield
01.2010 - 01.2014
  • Oversaw team of Autoglass Technicians, ensuring high standards in service delivery.
  • Executed precise installation of windshields and windows with attention to detail.
  • Collaborated with team members to enhance repair processes, increasing efficiency.
  • Maintained organized work environment to comply with safety regulations.
  • Guided customers through service options and procedures for informed decisions.
  • Adhered to inventory management protocols for parts ordering and tracking.
  • Conducted quality control checks to uphold customer satisfaction levels.

Autoglass Technician

Safelite Auto Glass
Fairfield
05.1995 - 01.2010
  • Repaired windshields utilizing advanced adhesive techniques and specialized tools.
  • Assisted customers in selecting optimal glass replacement options.
  • Conducted thorough inspections to identify damage and recommend necessary repairs.
  • Trained technicians on installation procedures and compliance with safety protocols.
  • Maintained organized and clean work areas to enhance operational efficiency.
  • Educated customers on post-installation care of windows and windshields.
  • Demonstrated safe removal of old windshields using hand tools.
  • Prepared work orders and managed service ticket updates effectively.

Education

Some College (No Degree) - Electronic Engineering

DeVry University
Columbus, OH

Some College (No Degree) - Biomedical Electronic Engineering

Cincinnati State Technical And Community College
Cincinnati, OH

Skills

  • Staff training
  • Process improvement
  • Inventory management
  • Quality control
  • Performance evaluation
  • Customer relationship management
  • Operational efficiency
  • Problem solving
  • Effective communication
  • Team building
  • Attention to detail
  • Conflict resolution
  • Time management
  • Policy implementation
  • Staff training and development
  • Coaching and mentoring
  • Employee onboarding

Timeline

Manager

Safelite Autoglass
01.2019 - 08.2024

Quality Manager

Safelite AutoGlass
01.2014 - 01.2019

Technician Manager

Safelite Autoglass
01.2010 - 01.2014

Autoglass Technician

Safelite Auto Glass
05.1995 - 01.2010

Some College (No Degree) - Electronic Engineering

DeVry University

Some College (No Degree) - Biomedical Electronic Engineering

Cincinnati State Technical And Community College

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