Global Head - NSI NOC & CyberOps
- Built and managed Global Network Security Infrastructure L2 and L3 Operational team of 30
- Integrated NOC and CyberOps into one global support team and standardized processes/documentation/support
- Support 90,000+ users in international offices and remote
- Successful implementation of large volume of BAU and Project based changes across entire infrastructure
- Maintained complex global infrastructure with 100% availability across large set of technologies
- Led Automation efforts across multiple platforms, technologies including both on-prem and cloud
- Established product value propositions, metrics, and key performance indicators
- Assist in highest level of Security Event investigations for quick remediation when security tools failed
- Provided sharp vision, mentoring, goals, and direction across a variety of security domains spanning proactive and operational security including application security, detections, logging, auditing and governance
- Worked jointly with other Infrastructure and Cyber Security teams to review existing security device architecture and enact remediation's to keep pace with evolving threats and technologies.
