Dynamic General Manager with a proven track record in business operations, financial performance, and customer service. Expertise in conflict resolution and inventory management drives operational excellence and enhances customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Racetrac
Dallas
06.2015 - Current
Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Ensured compliance with local health department regulations regarding food safety standards.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
Booker High School
Sarasota, FL
Some College (No Degree) - Culinary Arts And Business Management
Johnson And Wales University
Miami, FL
Skills
Business operations
Financial performance
Customer service
Inventory management
Conflict resolution
Compliance enforcement
Team leadership
Staff training
Decision making
Problem solving
Certification
ServSafe Food Manager Certification
Texas TABC Certification
References
References available upon request.
Timeline
General Manager
Racetrac
06.2015 - Current
High School Diploma -
Booker High School
Some College (No Degree) - Culinary Arts And Business Management