JASON BECKOFF
IT Product Owner
Bergenfield
Summary
Results-driven IT professional with strong background in product ownership. Proven track record of managing product lifecycles and driving innovation. Focused on team collaboration and achieving impactful results, adaptable to changing project needs, and skilled in IT methodologies and stakeholder management.
Overview
24
24
years of professional experience
Work History
IT Product Owner
Starr Insurance
01.2024 - Current
- Established effective risk management strategies to proactively address potential issues before they impacted project timelines or deliverables.
- Proactively addressed customer concerns and issues, demonstrating a strong commitment to delivering exceptional products that meet—and exceed—end-user expectations.
- Enhanced user experience by conducting usability testing and incorporating valuable feedback into product improvements.
- Nurtured a culture of continuous learning and innovation within the team, encouraging experimentation with emerging tools and technologies to stay ahead of industry trends.
- Reduced time-to-market by streamlining communication channels between developers, QA testers, and other stakeholders involved in the development process.
- Improved product quality by collaborating with cross-functional teams in designing and implementing new features.
- Managed backlog prioritization and refinement, ensuring timely completion of high-priority tasks.
IT Business Analyst
Starr Insurance
01.2018 - 12.2023
- Facilitated seamless integration of new technologies into existing infrastructure, minimizing disruption to daily operations.
- Served as an integral team member on large-scale IT initiatives by contributing valuable insights gleaned from years of industry experience.
- Ensured proper change management procedures were followed during system upgrades, reducing risk of disruption or data loss.
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.
- Improved business processes by analyzing system requirements and implementing IT solutions.
- Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
Senior Application Support Analyst
STARR Companies
03.2012 - 12.2017
- Provide Daily Support to the Underwriting Group by resolving issues and training users on Insurance Applications including Camilion Authority Suite, Adaptik Policywriter and CSC Agency Link/Point In.
- Document requested changes from the users and communicate with the Vendor on behalf of the users.
- Assist with Vendor release scheduling and management.
- Global insurance and financial services organization providing innovative risk management solutions
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Used Remedy to track, maintain and update trouble tickets.
Business Analyst
BARNES AND NOBLE INC.
04.2011 - 01.2012
- Member of the IT Merchandising Systems Group that provides application solutions to the users of the Inventory Management System used by the majority of Barnes and Noble.
- Document and Analyze new application requirements. Translate these requirements into functional requirements for the application Developers.
- Provide Quality Assurance for test application builds focusing on new features and regression testing of existing application features.
- Provide daily support to the Buyers group with regards to application how to questions and error message replication for the Inventory Management System.
- Largest Book retailer in the United States with over 700 stores nationally.
Business Analyst
UNITED NATIONS FEDERAL CREDIT UNION
01.2006 - 01.2011
- Oversee Marketing Database application, Touché Analyzer. Test and Implement technical enhancements and upgrades made to the Marketing Database application. Manage, document and modify the interface between the core banking system and the Marketing Database application. Perform data reconciliation of list compilations to ensure accurate targeting and segmenting of the credit union’s membership for promotional material. Create ad hoc reports from the Marketing Database application in support of the Marketing department’s initiatives. Perform trending analysis on all Credit Union Products and Services.
- Implemented On Boarding program which successfully increased applications for products and services from members who otherwise may not have gone to UNFCU for their financial needs.
- Created and implemented Members Incentive program that offered members $15 free to sign up for eStatements during a 3 month promotional period which resulted in 4K members signing up and reduced the cost to produce and deliver banking statements.
- A member-owned, not-for-profit cooperative institution that serves the financial needs of the United Nations staff, UN Specialized Agencies, former international civil servants and their families globally.
Operations and Application Support Analyst
Operations and Application Support Analyst
01.2006 - 01.2008
- Member of the Internet Banking, telephone Banking and Statements team that converted a core banking system that only supported US Currency to a banking system that supported Multi-currency. Tested, analyzed and documented all changes between the old systems and new systems. Application Administrator for the document repository application. Co-Authored all documentation and conducted all testing for the new end of month banking statements (printed, archived and electronic) production, data content and reconciliation. Provided Application support and issue resolution for the Credit Union Telephone and Internet Banking Systems. Created ad-hoc reports from Core Banking System in support of colleague’s initiatives.
- Executed a life insurance application that allowed company to increase sales of this product while being able to effectively log and track enrollments for Life Insurance.
- Introduced a revised Change Management procedure that ensured other business units and IT groups were informed of upcoming change processes in order to allow individuals to voice concerns or effectively prepare for changes before implementation. New process required a form to be filled out and saved in a centralized database. Orchestrated weekly meetings to ensure changes were handled properly.
Level II Application Support Analyst
COMPUCOM (subcontracted to Pfizer Inc.)
01.2005 - 01.2006
- Assisted eRoom technical manager with developing, implementing and maintaining Standard Operating Procedures (SOP). Efficiently answered Pfizer employees’ calls or emails regarding how to questions, enhancement requests, new and terminated employee profile changes.
- Selected by Pfizer management to work with a VIP only application referred to as eRoom because of ability to provide excellent service and efficiently manage high volume of calls.
- Promoted by Pfizer because of quality of work provided.
- An IT outsourcing company providing infrastructure management services, application services, systems integration and consulting services, as well as the procurement and management of hardware and software.
Helpdesk Analyst
Helpdesk Analyst
01.2004 - 01.2005
- Provided phone and email support to over 30,000 users concerning issues with Windows 2000, Microsoft Outlook and Office, as well as Pfizer specific software applications.
- Selected to train new hires in order to ensure new employees understood how to perform in their position.
- Tracked and documented all conversations with customers to ensure accurate case reporting.
Associate Support Specialist
MDY ADVANCED TECHNOLOGIES
01.2002 - 01.2004
- Provided phone and Email support to clients using the Records Management Software. Supported the sales, and purchasing teams with Microsoft Office and Outlook issues. Logged all calls using Help Desk Software.
- Monitored daily backup jobs to ensure proper completion.
- Increased sales of licenses of Company software by delivering exceptional support to clients.
- Offered Records Management Software solutions to legal and pharmaceutical companies.
Education
Bachelor of Science - Information Systems
Yeshiva University, Sy Syms School of Business
New York, NY01-2002
Skills
Backlog prioritization
User story creation
Business analysis
Release planning
Requirements gathering
Timeline
IT Product Owner
Starr Insurance
01.2024 - Current
IT Business Analyst
Starr Insurance
01.2018 - 12.2023
Senior Application Support Analyst
STARR Companies
03.2012 - 12.2017
Business Analyst
BARNES AND NOBLE INC.
04.2011 - 01.2012
Business Analyst
UNITED NATIONS FEDERAL CREDIT UNION
01.2006 - 01.2011
Operations and Application Support Analyst
Operations and Application Support Analyst
01.2006 - 01.2008
Level II Application Support Analyst
COMPUCOM (subcontracted to Pfizer Inc.)
01.2005 - 01.2006
Helpdesk Analyst
Helpdesk Analyst
01.2004 - 01.2005
Associate Support Specialist
MDY ADVANCED TECHNOLOGIES
01.2002 - 01.2004
Bachelor of Science - Information Systems
Yeshiva University, Sy Syms School of Business
TRAINING
Introduction to Project Management
Section name
- Process Improvement
- Help Desk
- Software Development
- Technical Support
- Change Management