Jason Bell
Glendale,AZ
Summary
Significantly enhanced safety protocols at SRP and improved customer loyalty at Discover Card. Expertise in safety and call management with problem-solving skills and highly organized. Team player that has exceptional interpersonal skills and a positive attitude.
Overview
5
5
years of professional experience
Work History
Safety Analyst
SRP
08.2021 - 06.2024
- Developed detailed incident reports for internal review, providing valuable insights for ongoing improvement efforts.
- Managed emergency response initiatives, coordinating resources effectively during critical situations.
- Leveraged data analysis skills to track key safety metrics, informing decision-making processes related to resource allocation.
- Contributed to a positive work environment through proactive collaboration with colleagues on cross-functional teams.
Customer Service Representative
Discover Card
05.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Communications
Presentation College
Aberdeen, SD12.2025
Bachelor of Science - Communications
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12.2025
Skills
- Workplace inspections
- Scheduling
- Call Management
- Hazard Identification
- Electrical Safety
- Data Entry
- Problem Resolution
- Microsoft Excel
Timeline
Safety Analyst
SRP
08.2021 - 06.2024
Customer Service Representative
Discover Card
05.2019 - 08.2020
Bachelor of Science - Communications
Presentation College
Bachelor of Science - Communications
Maricopa Community Colleges - Estrella Mountain Community College
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