Jason Benjamin
Oregon City,OR
Summary
To actively seek a Customer Service position where I can optimize my problem solving and organizational skills to contribute to increased Customer satisfaction. To deliver a memorable experience, as an individual and with associates in the company.
Resourceful material handler able to handle diverse job requirements and meet company goals. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries. Productive Material Handler offering 7 + years of demonstrated experience in warehouse operations. Committed to safety and cleanliness in workplace. Dedicated to learning new skills and accepting tasks of increased responsibility. Committed Materials Handler experienced in moving and arranging materials in warehouse settings. Commended for preventing damage to loads by remaining aware of surroundings.
Overview
22
22
years of professional experience
Work History
Material Handler
Shield Manfacuting
01.2024 - Current
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Material Handler, Order Puller
ITW
04.2018 - 01.2024
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Received and unpacked shipments and new equipment as directed.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Attached identifying tags to containers to mark with identifying shipping information.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Forklift Operator
Oak Harbor Freight Lines Inc.
03.2012 - 12.2017
- Packed items into appropriate containers for shipment.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Manually counted Number of picked and packaged orders for any loss.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
Cashier/Drive Thru
Various Restaurants
07.1992 - 06.2012
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service
Esquire Deposition Solutions, LLC
10.2009 - 03.2010
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Assistant Manager- Customer Service
Steak Escape
06.1990 - 03.1992
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Moderately advanced usage of software systems unique to each industry
- Forklift Operation
- Warehouse Organization
- Pallet Jack Operation
- Shipping Documentation
- Material Handling
- Hand Trucks and Dollies
- Positive Attitude
- Loading and unloading
- Paperwork Completion
- Shipping and receiving
Socialengagement
- Providing clients, a professional, but welcoming environment
- Using professional etiquette in person and over the phone
- Applying techniques learned in various industries for conflict resolution
Coordinationofresources
- Maintaining an accurate inventory count using proprietary methods
- Cycling stock to reflect when received per industry standards
- Utilizing material handling equipment to relocate stock
References
- Mike Davis, General Manager, ITW/Miller Electric
- Tobias Crane, Warehouse Supervisor