Jason Bernal Álvarez
Technical Support
Heredia
Summary
I am a kind, easy-going and qualified advanced technical support person, highschool graduated with years of experience in customer service and technical support. Able to learn new things fast. Good interpersonal, language and soft skills. Confident and passionate in what I do.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Technical Support
Bosch Service Solutions
Heredia, Flores
03.2021 - Current
- Placed as a technical support agent for security products.
- Provided technical support for communication and audio products.
- Developed and delivered customer service training.
- Worked on a tier 2 support position taking care of escalated cases and floor support.
- Process driven operations and documentation practices using JIRA platform.
- Utilized Windows and Linux environments for technical support tasks.
- Applied foundational networking knowledge to diagnose connectivity and infrastructure related issues.
- Followed process improvement and quality methodologies as a Lean Six Sigma Yellow Belt certified.
Customer Service and Sales Representative
Gollo
Nicoya, Guanacaste
10.2020 - 12.2020
- Placed in a position where it specialized in customer service.
- In charge of checking prices and promotions of different items.
- Helped as a translator for foreign customers.
- Was placed in host position for incoming customers.
Education
Bachelor Degree -
Colegio Técnico Profesional De Nicoya
Nicoya, Guanacaste Province12-2020
Skills
- English C1
- Communications & Customer Service
- Soft Skills
- Portuguese B1
- Basic Networking
Certification
Lean Six Sigma
Timeline
Technical Support
Bosch Service Solutions
03.2021 - Current
Customer Service and Sales Representative
Gollo
10.2020 - 12.2020
Bachelor Degree -
Colegio Técnico Profesional De Nicoya