Jason Berthiaume

• Lead team of 15 direct reports consisting of Principles, Leads, Seniors, and Application Analysts across multiple jurisdictions
• Collaborate and work with multiple teams in and outside of IT
• RLS remediation- PIRT planning and corrective actions
• Section Chief and Hypercare Lead
• DEF ADMS Deployment
• DEF ADMS SCADA Upgrade Support
• DEF ADMS Stabilization Kit
• Enhance and strengthen customer relationships in each geographic location
• Develop and execute solutions based on customer priorities and needs
• Own support for IT Applications used by GRID Operators
• Aid and assist infrastructure support and address security vulnerabilities
• Adapt, plan, and strategize for budget and resource constraints
• Forecast and obtain budget goals
• Ensure Vendor invoicing and time management accuracy
• Seek opportunities for reduction in expenses and support capital projects
• Ensure financial objectives and budgetary targets of company are met
• Streamline work intake and drive efficiency with continuous improvement
• Lead service restoration and problem investigation efforts
• Provide support to project teams with new initiatives
• Communicate potential issues and propose solutions to resolve technology issues
• Manage vendor relationships with frequent and regular meetings and roadmap reviews
• Drive initiatives and meet deadlines delivering results.
• Provided strong leadership to enhance team productivity and morale
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements

• Provide EAM Leadership to large application portfolio including Maximo
• IT liaison on EAM/IT requests for VEG systems support, GAS systems support, and Project Controls Systems Support
• Identify and address areas of improvement for EAM training environment
• Lead EAM (FMA/MobileMax) response to Supply Team IT issues at distribution centers
• Provide CIRB coverage for Customer Delivery, Transmission, and EAM solutions
• Facilitate SDE for EAM portfolio
• Implement improvements with the software delivery process for FMA
• Streamline and improve MOM support for FMA team
• Enhance customer relationships for each line of business
• Develop and execute solutions based on customer priorities and needs
• Coach and develop 13 direct reports
• Place potential leaders in Duke Energy Uplift
• Develop solutions to drive efficiency
• Drive continuous improvement items
• Support department with outage restoration, manage service disruption calls, and follow-up on corrective actions
• Department budgeting for team and employee expenses.

• Created team for newly formed IT Operations Center (sourced staff, trained, budgets, etc) that has grown to 60+ staff
• Evaluated, created, and led broad project to transform SDE process to self-service
• Served as IT Operations point person during transition and training effort
• Led effort to in-source database support from outsourced vendor
• Provide regular updates to stakeholders on key projects and progress
• Reduce incident ticket volume using automation and data analysis
• Collaborate with other IT teams to intake new support duties
• Oversee team created products (e.g
• Power BI dashboards)
• Coach team and implement process improvements
• Perform evaluations of 20 direct reports to ensure team is delivering consistently and focusing on system reliability
• Oversee and provide assessment of contingent workers
• Maintain and improve ongoing vendor relationships regarding support (e.g
• Dell, EMC)
• Monitor and maintain department budget
• Product Owner of Event Management staff
• Product Owner of Quality and Automation Group
• Focus on developing and career advancement of direct reports through ongoing mentoring and strategic feedback
• Support IT Workforce Strategy efforts, such as volunteering for UNCC mock interviews and ITA Program interviews.

• Lead team that supports IP load balancing, DHCP/DNS, and Active Directory Support
• Review, assess, and budget for products and services with multiple vendors
• Assist management of Middleware/WEB Team
• Completed several Agile courses in SCRUM and Kanban
• Conducted Agile ceremonies for team
• Provide feedback and coaching for direct reports
• Monitor and maintain department budget
• Completed management training sessions for growth and development.

• Address escalation issues for Middleware/WEB support team
• Provide coaching and feedback for employees
• Manage of Middleware/WEB support team, duties, and schedules
• Participate in management and budget trainings
• Nurture and build customer relationships
• Review, assess, and budget for products and services
• Maintain vendor relationships (IBM, Oracle, and Microsoft).

• Plan, configure, schedule, and lead multiple teams for SAN/NAS upgrade
• Lead effort for end-of-life projects and equipment off maintenance
• Direct POC (Proof of Concept), create test plans and validate for production
• Document and present IT infrastructures processes
• Coordinate cross-training across all infrastructure teams
• Collaborate with teams on process improvement and troubleshooting efforts.

• Architect/Design backup solutions
• Support backup infrastructure including TSM, Data Domain, and Avamar
• Manage team workflow, projects, customer issues and report status to management
• Operate as Team Lead for 9 employees
• NAS Lead/Subject Matter Expert for Isilon and big data storage
• POCs for various users of Isilon (e.g
• Data archival, HDFS, etc)
• Maintain vendor relationships with EMC
• Storage administration.

• Documented system configuration, mapping and processes
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions
• Supported system users, educating employees on troubleshooting and problem-solving protocols
• Collaborated with executive team to define business requirements and systems goals
• Responsible for server environment of 1500+ production servers throughout enterprise
• Inventory servers and replacement parts
• Manage Server Team work flow, scheduling, customer escalations, including server assignments, projects, crisis situations, and work orders
• Support/develop personnel, provide training and ensure proficiency
• Supply input and participate in annual reviews
• Conduct weekly server team meetings with staff
• Meet with management team to analyze future projects/issues
• Compile monthly KPI reports

Systems Engineer – Storage Administrator

• Experience with Brocade and Cisco Fiber Channel directors/switches
• Maintain disk storage subsystems including IBM DS8000 and IBM DS4000
• Responsible for storage virtualization using IBM’s SAN Volume Controller (SVC)
• Familiarity of extended fabrics using Cisco’s CWDM over dark fiber
• Cable, zone, assign disk, and troubleshoot SAN connected hosts
• Knowledge of fiber HBAs and multi-path drivers for Windows, Unix, and Linux
• Perform firmware upgrades on all storage equipment
• Assess SAN performance using monitoring tools and SMI-S agents
• Configure, manage file systems, setup replications and snapshots for EMC Celerra
• Setup NDMP backups for NAS environment
• Administration of multiple TSM servers
• Report and provide tier 2 support for failed backup jobs
• Experience with IBM 3494 tape library and IBM 3590/3592 tape drives
• Knowledge and experience with TSM databases and recovery procedures
• Create disk/tape pools, Policy Domains, and Management classes in TSM and guarantee proper backup retentions
• Manage all TSM storage – disk, tape, and off-site tapes
• Plan, evaluate, and test business recovery practices
• Document storage infrastructure, TSM environment, and technical procedures

Systems Engineer – Server Administrator

• Create/test server images and deploy with Ghost/Altiris
• Maintain and support 400+ Intel based servers running Windows(NT/2000/2003), Netware, Linux, VMWare, and Citrix
• Experience with high availability solutions such as SAN connected servers and Microsoft Clusters
• Mange disk space and coordinate all data migrations for file/application servers
• Install, configure, and troubleshoot TSM backup issues
• Test and implement monitoring tools such as NetIQ, HP Insight Manger, and MOM
• Create/review technical and procedural documentation

Systems Engineer – Lead Technician

• Responsible for all IT equipment including computers, laptops, printers, networks, and phones throughout the hospital system
• Responsible for technician reviews, scheduling, customer escalations, and special projects