Jason Biel
Moorhead,MN
Summary
Dynamic professional with a strong work ethic and proven success at Hampton Inn By Hilton, excelling in front desk operations and night audits. Skilled in problem-solving and guest relations, I consistently enhance customer satisfaction while ensuring compliance and accuracy in financial reporting. Committed to teamwork and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Night Auditor
Hampton Inn By Hilton
03.2025 - Current
- Processed nightly financial reports to ensure accuracy and compliance with hotel standards.
- Managed front desk operations, addressing guest inquiries and resolving issues promptly.
- Conducted audits on cash transactions, verifying balances and identifying discrepancies.
- Assisted in maintaining inventory of supplies, ensuring availability for operational needs.
- Coordinated end-of-day procedures, including system backups and report generation.
- Monitored security systems to ensure guest safety and property protection throughout the night shift.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Generated and printed daily financial reports to track hotel performance.
Package Handler
UPS
11.2024 - 01.2025
- Sorted and organized packages for efficient processing and distribution.
- Operated package handling equipment, ensuring compliance with safety protocols.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Performed quality checks on incoming packages to ensure accuracy in shipments.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Package Delivery Driver
Amazon
04.2022 - 07.2024
- Delivered packages efficiently while adhering to safety protocols and company standards.
- Navigated assigned delivery routes using GPS technology for optimal time management.
- Conducted pre-trip vehicle inspections to ensure operational readiness and compliance.
- Communicated effectively with customers regarding delivery status and any potential delays.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Assistant Manager
Dairy Queen Grill & Chill
04.2017 - 11.2022
- Coordinated daily operations to ensure smooth service and customer satisfaction.
- Trained staff on food safety protocols and operational procedures.
- Assisted in managing inventory levels, reducing waste through efficient stock rotation.
- Implemented training programs to enhance team performance and service quality.
- Monitored employee performance, providing feedback to improve efficiency and morale.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs to elevate service standards and knowledge.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Delivery Driver
Cashwise
03.2021 - 08.2021
Education
Associate Of Applied Arts - Auto Body
NDSCS
Wahpeton, ND05.2001
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- Resolving issues
- Teamwork and collaboration
- Guest services
- Guest relations
- Customer service
- Teamwork orientation
- Daily reporting
- Safety and security procedures
- Registration processing
- Oral and written communications
- Mail and packages
- Room charges
- Overseeing front desk
- Payment processing
- Cash handling
Accomplishments
Compleatef over 500 routes as a deliver driver.
Food safe ceritfied.
Certification
Food Safe
Home Inspection
A/C recovery and fill.
Timeline
Night Auditor
Hampton Inn By Hilton
03.2025 - Current
Package Handler
UPS
11.2024 - 01.2025
Package Delivery Driver
Amazon
04.2022 - 07.2024
Delivery Driver
Cashwise
03.2021 - 08.2021
Assistant Manager
Dairy Queen Grill & Chill
04.2017 - 11.2022
Associate Of Applied Arts - Auto Body
NDSCS
Similar Profiles
Margaret GoodeMargaret Goode
Front Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn ExpressFront Desk Agent & Head Housekeeper at Hampton Inn By Hilton/ Holiday Inn Express
Antoinette WilliamsAntoinette Williams
Food and Beverage Manager at Hampton Inn By HiltonFood and Beverage Manager at Hampton Inn By Hilton
Kimberly NobbsKimberly Nobbs
Housekeeping Supervisor at Hampton Inn By HiltonHousekeeping Supervisor at Hampton Inn By Hilton
Garrett BurksGarrett Burks
Night Audit Supervisor at Hampton Inn By HiltonNight Audit Supervisor at Hampton Inn By Hilton
Paige FordPaige Ford
Camp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of KentuckyCamp Staff Lifeguard and Rifle Instructor at Kentucky 4-H, University of Kentucky