Jason Biel
Moorhead
Summary
Dynamic professional with a strong work ethic and proven problem-solving skills, honed as a Night Auditor at Hampton Inn & Suites. Expert in front desk operations and generating reports, I consistently enhanced guest services and operational efficiency, ensuring accurate financial reconciliations and fostering a positive environment for both guests and staff.
Overview
20
20
years of professional experience
Work History
Night Auditor
Hampton Inn & Suites By Hilton
03.2025 - Current
- Performed nightly reconciliation of hotel financial transactions to ensure accuracy.
- Managed front desk operations, addressing guest inquiries and resolving issues promptly.
- Prepared daily reports on occupancy rates and revenue metrics for management review.
- Conducted audits of cash drawers to maintain compliance with financial procedures.
- Monitored security systems and responded to emergencies during night shifts.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Package Sorter
UPS
10.2024 - 02.2025
- Sorted packages efficiently to ensure timely delivery schedules.
- Operated scanning equipment to track package movement accurately.
- Collaborated with team members to maintain organized work environment.
- Adhered to safety protocols while handling and transporting packages.
Delivery Driver
Amazon
04.2022 - 07.2024
- Delivered packages efficiently while adhering to safety protocols and company guidelines.
- Navigated complex routes using GPS technology to ensure timely deliveries.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Communicated effectively with dispatch to coordinate last-minute changes and updates.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Delivery Driver
Cash Wise Foods
01.2022 - 06.2022
- Assisted in training new drivers on delivery processes and customer service standards.
- Resolved delivery issues promptly, enhancing customer satisfaction and retention.
- Verified accuracy of all deliveries against order forms.
Assistant Manager, Customer Service
Dairy Queen Grill & Chill
04.2017 - 11.2021
- Streamlined customer service processes to enhance response times and improve overall service quality.
- Trained and mentored new team members on customer interaction protocols and system navigation.
- Analyzed customer feedback to identify trends and implement service improvements.
- Collaborated with management to develop training materials for ongoing staff development initiatives.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Researched and corrected customer concerns to promote company loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
MIll Operator/Truck Loader
Horizion Milling
10.2005 - 10.2008
- Operated milling equipment to ensure consistent product quality and adherence to specifications.
- Monitored production processes, identifying and resolving issues to maintain operational efficiency.
- Trained new operators on machinery operation and safety protocols to enhance team performance.
- Conducted routine maintenance on milling machines, minimizing downtime and ensuring reliability.
- Enhanced product quality with strict adherence to safety protocols and standard operating procedures.
- Facilitated smooth shift handovers by providing clear documentation of tasks completed and any outstanding items requiring attention.
- Developed strong relationships with vendors, enabling prompt resolution of any supply chain issues that arose during day-to-day operations.
Education
Auto Body Refinishing/ Welding
NDSCS
Wahpeton, ND05-2002
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Guest services
Accomplishments
- Took guest reservations via credit card without a single error over the course of 6 months.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer issues which led to manager recognition.
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Timeline
Night Auditor
Hampton Inn & Suites By Hilton
03.2025 - Current
Package Sorter
UPS
10.2024 - 02.2025
Delivery Driver
Amazon
04.2022 - 07.2024
Delivery Driver
Cash Wise Foods
01.2022 - 06.2022
Assistant Manager, Customer Service
Dairy Queen Grill & Chill
04.2017 - 11.2021
MIll Operator/Truck Loader
Horizion Milling
10.2005 - 10.2008
Auto Body Refinishing/ Welding
NDSCS