Jason A. Bing-grant

• Proficient with customer relationship management (CRM) software and applied strong analytical skills to assess customer behavior and feedback, identifying retention trends for continuous improvement.
• Managed an average of 20+ calls daily, providing education on billing and services, setting clear expectations, and consistently resolving escalated customer issues assigned by management.
• Developed and implemented strategies aimed at enhancing customer retention through loyalty programs and targeted re-engagement campaigns to promote long-term satisfaction.
• Communicated with customers via phone and email to promptly address concerns, ensuring high levels of satisfaction while meeting or exceeding key performance indicators (KPIs) for retention.
• Collaborated with sales, marketing, and product development teams during town halls to improve service offerings and align business strategies with customer needs.
• Mentored trainees in customer retention best practices while minimizing supervisor requests by proactively resolving complex issues through extensive use of internal training resources and company information systems.

•Met or exceeded key performance Indicators ( KPIs ) such as _________ resulting in multiple rewards and regional recognition ( 4 time diamond rewards winner 2017,2018,2019).

• Resolved an average of 30+ customer calls daily, addressing complex technical issues, billing inquiries, and service-related concerns while ensuring timely and efficient resolution.
• Minimized supervisory intervention by taking ownership of complex issues utilizing internal training programs and information boards , balancing customer needs with company objectives resulting in reduced repeat calls.
• Educated customers on billing processes, service offerings, and expectations to reduce repeat inquiries and improve overall satisfaction.
• Conducted troubleshooting for wireless devices including phones, tablets, and hotspot devices; resolved connectivity interruptions and media inter-connectivity issues through settings adjustments and software updates via remote access.
• Proactively leveraged company resources such as information boards to identify equitable solutions that improved profitability while meeting customer requirements.
• Enhanced operational efficiency by fostering understanding of available services and delivering effective support to improve customer satisfaction levels.

• Increased revenue by implementing effective sales strategies, driving the sale of diverse tools such as lawn tractors, motorized exercise equipment, home and commercial power tools, major appliances, electronics, and product installations, consistently exceeding sales targets.
• Coordinated communication among customers and builders/designers while collaborating with various internal departments to address complex issues and ensure high levels of customer satisfaction.
• Conducted detailed product demonstrations to showcase features and assisted customers in qualifying for special order merchandise.
• Received specialized training on products from all major appliance manufacturers, including international brands, enhancing product knowledge and the ability to provide tailored customer support.
• Facilitated positive customer experiences by aligning client needs with available solutions through expert consultation and recommendations.
• Promoted specialized merchandise while managing cross-functional collaboration to drive additional sales in key product categories.

• Provided technical support for ISP, VoIP, and cable television services by delivering accurate information on products, payment processes, and troubleshooting solutions for residential services, including installations and software configurations.
• Implemented audit policies such as privilege use auditing and network access management to ensure compliance with operational standards and protocols.
• Increased profitability by consistently meeting sales quotas and exceeding peripheral sales goals while reducing dependency on supervisor intervention through proactive problem-solving and training utilization.
• Resolved an average of 30 customer service calls daily using systematic analysis to identify root causes, troubleshoot Ethernet 10 Base-T networks, VoIP phone service software, cable service quality issues, and enhance media interconnectivity performance.
• Minimized the need for truck rolls and repeat field maintenance by educating customers on billing, services, equipment operations, benefits of available features, and setting clear expectations during telephone troubleshooting sessions.
• Minimized supervisory intervention by taking ownership of complex issues utilizing internal training programs and information boards , balancing customer needs with company objectives resulting in reduced repeat calls.
• Troubleshooting of Ethernet 10 Base-T networks, VoIP phone service software, telephone switch equipment, cable service quality, and related media inter connectivity to resolve quality or interruption issues.
• Recognized for excellence in customer service through effective resolution of escalated technical issues involving networking software, Comcast customer applications (security/billing/hardware), VPN operator configurations, and equipment upgrades; received numerous awards for outstanding performance.

• Consistently achieved sales targets by leveraging exceptional communication skills, increasing major appliance sales and installations, and fostering repeat business with residential, builder, and realtor accounts.
• Educated customers on product features through demonstrations while qualifying them for special-order merchandise; followed up with builders and kitchen designers to provide tailored product research and specifications.
• Conducted specialized consultations for special-order products, ensuring customer satisfaction and seamless transactions.
• Received comprehensive training on products from all major appliance manufacturers, including international brands, enhancing expertise in a diverse range of appliances.
• Collaborated effectively with manufacturers, the company team, customers, builders, and kitchen designers to resolve complex issues promptly and efficiently.
• Conducted detailed product research and provided precise specifications to support the needs of builders and kitchen designers for custom projects.

• Negotiated and finalized contracts, including custom furniture orders, ensuring accuracy in details and timely delivery of merchandise to enhance customer experience.
• Leveraged strong communication skills to effectively sell furniture, consistently surpassing sales quotas and improving warranty sales performance.
• Demonstrated expertise in selling warranties, enhancing customer satisfaction while increasing overall revenue for the business.
• Implemented efficient opening and closing procedures, contributing to smooth daily operations of storefronts.
• Collaborated with team members to develop and optimize sales strategies, achieving and often exceeding sales targets.
• Executed store opening and closing operations with precision and efficiency, ensuring seamless transitions between shifts.

• Negotiated and finalized contracts, including custom furniture orders, ensuring accuracy in details and timely delivery of merchandise to enhance customer experience.
• Leveraged strong communication skills to effectively sell furniture, consistently surpassing sales quotas and improving warranty sales performance.
• Demonstrated expertise in selling warranties, enhancing customer satisfaction while increasing overall revenue for the business.
• Implemented efficient opening and closing procedures, contributing to smooth daily operations of storefronts.
• Collaborated with team members to develop and optimize sales strategies, achieving and often exceeding sales targets.
• Executed store opening and closing operations with precision and efficiency, ensuring seamless transitions between shifts.

• Demonstrated product features and qualified customers for special order merchandise, ensuring tailored solutions that met individual needs.
• Achieved sales targets by effectively pitching and selling major appliances and installations to residential, builder, and realtor accounts, contributing to increased profits.
• Showcased product benefits to enhance customer interest, driving higher sales through effective demonstrations.
• Collaborated with builders and kitchen designers to gather and provide accurate product research and specifications for custom projects.
• Maintained up-to-date knowledge of industry trends and competitor products, enabling informed recommendations that bolstered customer trust and satisfaction.
• Facilitated seamless communication between manufacturers, the company, customers, and builders/designers, resolving complex issues efficiently through thorough follow-ups.