Jason Bingham
Littleton,CO
Summary
Quality Assurance Engineer with 10 years of experience at O’Reilly Auto Parts, driving sales growth from $177M to $800M through strategic testing initiatives. Proficient in test planning, automation, and project management, ensuring timely and error-free software releases. Skilled in gray, white, and black box testing with a strong emphasis on user experience. Comprehensive understanding of the software development lifecycle enhances quality assurance effectiveness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Quality Assurance Engineer
O’Reilly Auto Parts
10.2014 - 04.2025
- Worked 5 years for First Call Online and was the first full-time QA on the team. In the first year, we increased sales from 177 million to 400 million per year with all the software updates I integrated. 2nd year sales increased 600 million per year, with the many features I implemented. Per my leadership, 3rd year sales increased to 800 million per year, maintaining quality. Worked for 5 years on First Call Online. Produced Bug Free releases.
- Analyzed business requirements and created manual and automated test cases per requirements to ensure quality assurance processes and best practices which covered End to End testing. Attended daily Scrum standups and Sprint retrospectives.
- Handled Defect reporting for a team with any production bugs and in charge of triaging and linking bugs associated during testing phases. Analyzed business requirements and created manual and automated test cases per requirements to ensure quality assurance processes and best practices which were then put in a manual regression test plan.
- QA Lead for First Call Online website redesign of website to make it more modern and user-friendly, and once it was released to our customers, it rated a 99 out of 100 total possible points.
- Developed automated Test Plans and Created SQL queries and training documentation, ie, First Call Online Application Overview. Tested the mockups for First Call Online mobile application. Tested Google Analytics on the Online Store.
- Mentored over 30 QA’s with First Call Online, Online Store, TeamNet, YETI, Shipping Manager, DBViz, Swagger docs, and Postman.
- Worked 2 years on the Online store QA team as there was a need for the team, as they were trying to catch up on their projects. In two years, during which I worked on the Online Store team, sales increased from 35 million per year to 150 million per year. Completed all the test cases that needed modifications, which were over 300+, and test cases that were in Ready Review, 300+. Tested Google Analytics on the Online Store
- Was a QA contributor for the online store redesign of their website, executing test cases on each release to catch up bugs.
- Worked 3+ years on the YETI team creating test cases and executing small bug fixes and feature updates asked for by our stakeholders. I developed a full-stack QA Analyst as testing was on the front end of YETI, then the back end in SQL database DBVIZ, and also through Swagger docs and Postman APIs. Also tested the Shipping Manager application.
- Full Stack QA Analyst learned Swagger docs and Postman used the method and created API, ie, GET, PUT, DELETE, etc.
- Full Stack QA Analyst create and execute queries in DBviz, then take the output and verify if that is the correct data, ie, SELECT.
- Full Stack QA Analyst able to test the front end and back end ie databases as well as troubleshoot the issues in developer tools.
- Links for all external websites I have worked on url https://www.firstcallonline.com/FirstCallOnline/ and https://www.oreillyauto.com/
Software Engineer
Oltis Software Inc.
06.2014 - 09.2014
- Assessed financial software, determined enhancements in the software to make it accurate and user-friendly. Assessed the calculations and reliability of the software. Ran comparative testing for the accuracy of software in QA, staging, and production environments.
- Developed detailed documentation for the software of checklists, test plans, test scripts, and requirements. Created screenshots of software for documentation. Documentation was then executed for manual software testing for accuracy and ease of use.
- Wrote user’s guide for software functionality regarding Advisor Dashboard, Personal Information, Client Annual Income, Cash Flow Summary, Retirement Needs, Living Expenses/ Incomes, Income Taxes, and Retirement Benefits. Visuals of the software were included in the manual with steps on how to use the software.
Senior Quality Assurance Test Engineer
Intuit, Inc.
10.2006 - 03.2013
- Sharp, clear-thinking, detail-oriented, accurate, excellent communicator with software engineers, product designers, and managers to design the testing strategy to ensure products match specifications and meet or exceed market and customer needs. Analyzed data, applied objective judgment, critical thinker, and effectively problem-solved. Created test plans, wrote test cases, and executed manual and automated testing to ensure overall product quality in the financial services technology software TurboTax and all the different versions ie Basic, Deluxe, Premier, Home & Business and Business.
- Ensured compliance with the testing component of the end-to-end system development life cycle (SDLC) process. Ensured that all internally developed software is defect-free and meets or exceeds user requirements. Identified decomposing requirements and developed test strategies for projects of simple to high complexity.
- Conducted manual testing, GUI testing; developed and documented test plans; reviewed test cases and obtained stakeholder review and approval. Implemented techniques for high-availability and data integrity of critical systems. Analyzed trends, researched anomalies, and summarized findings for business process owners by tracking web metrics and other statistics.
- Identified and developed stress and performance test scenarios. Made recommendations for process improvements, process development, and process implementation. Developed and maintained positive intra- and inter-departmental rapport. Knowledge of the principles and practices of quality monitoring and data testing.
- Experience with programming languages C#, Java. Experience with technologies Adobe Dreamweaver, MS .NET Framework, HTML, jQuery, JavaScript, MS SQL 2005, MS 2008, MS SQL 2012. Expert in Microsoft Office, Outlook, Word, Excel, PowerPoint, Project, SharePoint 2013, Visio.
- Assessed, developed, implemented, and supported customer solutions and performed software integration. Familiarity with Scrum/ Agile methodologies, software development lifecycle, and standard SDLC methodologies.
- Implementation and configuration of commonly used software supporting a business process. Project management included planning and leading teams responsible for software implementation in a business environment. Led test planning and provided input on user acceptance criteria. Created test plans and test cases. Created automation test suites for Original Software. Made change requests for defects, enhancements, and followed up with the customer to ensure their issue had been resolved. Met all deadlines for the integration of software.
- Identified bugs, troubleshoots issues, and verifies bug fixes; escalate potential issues that inhibit quality user experience. Led triage sessions to help resolve bugs or defects in new code or during production and investigated customer requests as needed. Documented test cases, test results, and release notes. Contributed internal documentation throughout the sprint cycle. Provided feedback and updated documentation on business requirements and work items.
- Interfaced with customers to understand business needs and processes; defined and documented business requirements; provided system validation and user training; supported existing client applications; and planned, led, and participated in software deployment teams. Gathered and documented business/system requirements through various forms of customer interaction. Analyzed and documented business processes by writing functional requirements and specifications.
- Provided feedback to Software Engineers on features and usability metrics to enhance customer experience. Reported feedback to ensure coverage of specific features or areas of the product according to requirements and user acceptance criteria. Conducted systems set-up and maintained test environments. Explored new test methodologies, with a strong focus on manual as well as automated testing for Windows, Mac, online products, and iPad. Was Lead QA for creating first TurboTax mobile app on iPad and IOS and Droid devices.
Trainer / Technical Writer / Technical Support Representative
Intuit, Inc.
10.2004 - 09.2006
- Assisted customers in their operating systems, Microsoft Windows XP, Windows 7, and Windows Server. Collaborated with multiple resources in cross-functional settings, including customers and employees. Delivered training material to new hires, provided hands-on leadership to maximize team and individual performance.
- Resource within the business unit in ProSeries programs, training representative for the internal unit. Met deadlines for writing modules relating to program functionality, tax preparation, and E-File. Technical writing skills throughout tenure with Intuit, including having a key role with the electronic filing process for both business and individual returns. Worked to achieve the highest levels of consistency and performance throughout the business unit. Used Salesforce to assist customers with their issues.
Member Retention Consultant
AOL, Inc.
04.2004 - 08.2004
- Demonstrated the value of company products, persuading customers not to cancel company accounts.
- Analyzed customer status and identified needs, placing customers with the right plan to best fit goals.
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
08.2002 - 03.2004
- Handled both inbound and outbound calls regarding customer concerns revolving around numerous financial products.
- Worked on multiple projects to assist customers in resolving complex issues, including providing accurate account information.
Education
Bachelor of Science - Business
University of Phoenix
Skills
- Test planning and automation
- Software configuration management
- Customer solution assessment
- Microsoft Office proficiency
- Presentation and communication skills
- Web technologies expertise
- System validation and training
- Mobile application testing
- Programming languages proficiency
- Project management and leadership
- Business requirements documentation
- Code troubleshooting
Languages
English
Full Professional
Awards
Customer Resolution Award - 2009, 2010, 2012, Customer Satisfaction Award - 2009, 2010, 2012
Certification
- Postman: The Complete Guide - REST API Testing
Timeline
Quality Assurance Engineer
O’Reilly Auto Parts
10.2014 - 04.2025
Software Engineer
Oltis Software Inc.
06.2014 - 09.2014
Senior Quality Assurance Test Engineer
Intuit, Inc.
10.2006 - 03.2013
Trainer / Technical Writer / Technical Support Representative
Intuit, Inc.
10.2004 - 09.2006
Member Retention Consultant
AOL, Inc.
04.2004 - 08.2004
Customer Service Representative
APAC CUSTOMER SERVICE, INC.
08.2002 - 03.2004
Bachelor of Science - Business
University of Phoenix
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