Jason Black
Dublin,OH
Summary
Dynamic leader with a proven track record at STG Logistics, enhancing customer support and operational efficiency. Excelled in relationship building and strategic decision-making, achieving a 25% volume increase with MAERSK. Skilled in leading teams to exceed targets, with a focus on problem-solving and accountability.
Overview
19
19
years of professional experience
Work History
Manager, National customer Support
STG Logistics
Dublin, OH
06.2024 - Current
- Company Overview: Former intermodal division of XPO
- Lead a team of employees to deliver exceptional services for MAERSK, the world's second-largest shipping company
- Proactively identify and resolve potential issues, ensuring service excellence
- Conduct bi-weekly customer check-ins, assess satisfaction, and identify areas for improvement
- Serve as the primary point of contact for customer inquiries, managing 40,000 annual loads with high-quality resolutions
- Achieved a 25% increase in volume with MAERSK through exceptional service delivery
- Former intermodal division of XPO
Operations Manager
STG Logistics
Dublin, OH
05.2022 - 05.2024
- Company Overview: Former intermodal division of XPO
- Acted as liaison between customer service, account managers, and other departments to resolve operational challenges
- Negotiated efficient cargo movement with external carriers, contributing to a $39 million fiscal year profit in 2022
- Developed procedures that boosted productivity while maintaining a 97% on-time delivery rate
- Strategically assessed staffing needs to optimize service quality and reduce labor expenses
- Former intermodal division of XPO
Planner
XPO Logistics
Dublin, OH
10.2020 - 05.2022
- Created and executed transportation plans for customers in the central U.S., including import/export logistics
- Supported on-time deliveries through coordination with internal teams and external carriers
- Streamlined processes to meet customer demands and improve operational efficiency
Air Asset Controller Lead - International Narcotics Law Enforcement, U.S. Department of State Air wing
AAR Corp.
Baghdad, Iraq
06.2018 - 10.2020
- Managed the movements of U.S. and foreign dignitaries using Department of State aviation assets.
- Coordinated MEDIVAC/CASEVAC operations with the U.S. DOD and State Department aviation assets.
Aviation Operations Support Supervisor - International Narcotics Law Enforcement, U.S. Department of State Air wing
DynCorp International
Baghdad, Iraq
04.2012 - 06.2018
- Oversaw loading/unloading of 150,000+ passengers and 5 million pounds of freight
- Directed the safe movement of U.S
- And foreign dignitaries using State Department aviation resources
Emergency 911 Dispatcher
Defense Logistics Agency
Whitehall, OH
01.2012 - 03.2012
- Operated a multi-line telephone console system, two-way radios, alerting system, and TDD system for the deaf and hearing-impaired
- Fielded, documented, and dispatched a variety of emergency and non-emergency services and complaints in assistance to the employees of twenty-six tenants
Flight Operations Supervisor
United States Department of the Navy
Yuma, AZ
08.2008 - 12.2011
- Directed 75+ search and rescue missions in support of 10 local, state, and federal agencies within 100NM miles of Yuma, Arizona
- Supervised and taught airfield driver training, security training, and airport familiarization training required by FAR Part 139 to more than 10,000 civilians and military personnel
Emergency 911 Dispatcher
Miami County (OH) Communications
Troy, OH
04.2006 - 08.2008
- Determined response requirements and relative priorities of situations, and dispatched units under established procedures
- Received, dispatched, and resolved a variety of emergency and non-emergency services and complaints for 22 Police and Fire Departments
Education
Bachelor of Arts - Aviation Management
Florida Institute of Technology
Melbourne, FL01.2019
Skills
- Relationship building
- Decision making
- Problem solving
- Accountability
- Communications
- Leading, coaching, mentoring
Civilianmilitarytraining
- Aviation Operations Specialist School (USMC MOS 7041)
- Advanced Airport Safety and Operations Specialist School (AAAE – American Association of Airport Executives)
- Management and Supervision courses - (Roselyn Conner, Brandon & Connor Assoc.)
References
References available upon request.
Timeline
Manager, National customer Support
STG Logistics
06.2024 - Current
Operations Manager
STG Logistics
05.2022 - 05.2024
Planner
XPO Logistics
10.2020 - 05.2022
Air Asset Controller Lead - International Narcotics Law Enforcement, U.S. Department of State Air wing
AAR Corp.
06.2018 - 10.2020
Aviation Operations Support Supervisor - International Narcotics Law Enforcement, U.S. Department of State Air wing
DynCorp International
04.2012 - 06.2018
Emergency 911 Dispatcher
Defense Logistics Agency
01.2012 - 03.2012
Flight Operations Supervisor
United States Department of the Navy
08.2008 - 12.2011
Emergency 911 Dispatcher
Miami County (OH) Communications
04.2006 - 08.2008
Bachelor of Arts - Aviation Management
Florida Institute of Technology
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