Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jason Blair

Hickory,NC

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, a strong work ethic, and an eye for detail to ensure the success of an organization. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Auto Sales Consultant

Mike Johnson Toyota
02.2024 - Current
    • Drove team revenue totals by bringing in top sales numbers.
    • Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
    • Optimized inventory management by regularly monitoring stock levels and collaborating with purchasing teams on replenishment strategies.
    • Expanded client base through successful referral programs, rewarding existing customers for their advocacy efforts.
    • Facilitated smooth delivery of purchased vehicles by coordinating with detailing teams and ensuring all necessary paperwork was completed promptly.
    • Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
    • Collaborated with the finance department to secure desirable financing options for customers, ensuring a seamless purchase experience.
    • Assisted in marketing efforts by participating in promotional campaigns, vehicle launches, and dealership events to attract potential customers.
    • Increased customer satisfaction by providing personalized consultations and tailored vehicle recommendations.
    • Developed strong rapport with clients through effective communication and active listening skills.
    • Contributed to team success by sharing insights and best practices during regular sales meetings and training sessions.
    • Qualified and followed-up on potential new customer leads.
    • Organized test drives for interested customers, providing an opportunity for hands-on evaluation of vehicles.
    • Reduced time spent on administrative tasks through efficient use of office tools like email management software or appointment scheduling applications.

Billing Office Director

The Greens at Viewmont
02.2022 - 02.2024
  • Reduced operational costs with effective budget management and resource allocation strategies.
  • Process and verify payment of invoices on timely basis and verify invoices received for quantity, unit price, extensions, and discounts.
  • Create written reports of received invoices that do not match purchase orders.
  • Code invoices with appropriate chart of account number to assure that expenses are being distributed to correct expense account.
  • Verify voucher reports, remittance advices, checks and journals for accuracy of each report, attach original invoice to duplicate copy/canceled check for permanent record, and send checks and maintain file of paid invoices.
  • Communicate with supplier/vendors concerning errors or questions on invoices.
  • Prepare monthly totals of open invoices, accounts payable,cash disbursements, etc. record payments received, post payments, and process and post daily charge slips to residents accounts.
  • Prepare monthly financial statements that include balance sheet, income and expense reports as required.
  • Reconcile bank statements and prepare trial balances.
  • Perform functions of computer/data processor and develop and utilize computer reports and output.
  • Prepare payroll and time sheets, and maintain payroll to include maintenance of employee records, processing time cards, paychecks, computation of federal and state payroll taxes, and miscellaneous deductions.

Healthcare Supervisor

J. Iverson Riddle Developmental Center
08.2014 - 02.2022
    • Developed new programs for residents and implemented individual Person-Centered-Plans to meet Medicaid criteria.
    • Implemented new goals towards Individual Support Plans (ISP), Behavioral Support Plans (BSP) and participated in Person-Centered Plans to enhance daily living skills and independence.
    • Reviewed medical charts and assisted residents with adaptive equipment to aid in eating, self-care, leisure activity, community integration, and assigned class periods.
    • Coordinated with staff for scheduling, daily placements, community outings, and medical trips for each resident.
    • Fostered a culture of teamwork by encouraging collaboration among staff members for improved problem-solving capabilities.
    • Promoted a positive workplace atmosphere through open communication channels that encouraged constructive feedback from all team members.
    • Developed and maintained a safe, clean, and organized work environment to ensure optimal patient care.
    • Collaborated with physicians and other healthcare providers for effective interdisciplinary care planning and execution.
    • Manage and monitor the development of staff monthly schedules and delegate PTO, sick, and vacation.
    • Establish and maintain a monthly budget for each supervised residential home.
    • Lead supervisor in treatment care plans and support.
    • Championed quality improvement projects aimed at enhancing patient care delivery, reducing medical errors, and increasing overall efficiency within the department.
    • Ensured compliance with all applicable regulations, policies, and procedures for maintaining accreditation standards.

Assisted Family Living

Skill Creation
01.2020 - 10.2021
  • Collaborated with staff members to ensure quality care for residents in accordance with state regulations.
  • Identified potential risks and developed appropriate safety protocols for the individual.
  • Served client with I/DD in development of Person-Centered Plan (PCP), risk assessment, Individual Support Plan (ISP), and Supports Intensity Scale Assessment (SIS).
  • Created and revised daily goals for clients to increase independence.
  • Accurately recorded data to reflect clients' daily progress.
  • Maintained contact with supervisor and guardian and monitored for changes in clients' medical status and scheduled appointments.
  • Distributed medication to clients at required times and documented notes in Medication Administration Record (MAR).
  • Created and maintained monthly budget for client and facility.
  • Maintained records of resident assessments, medications, treatments, and progress notes.
  • Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
  • Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Med Aid

Burke County Detention Center
06.2013 - 12.2019

Pass medicine to inmates at designated times.

  • Document time of medication administration, dose of medication, and name of medication.
  • Document adverse effects of medication. Provide direct care to inmates that needed assistance.
  • Package all inmate medication.
  • Worked well in a team setting, providing support and guidance.
  • Document all incidents and medical precautions that occur inside the jail. As well as provide first aid to all minor injuries to inmates and staff.

Assistant General Manager

Two Beacons LLC/ Captain D's Seafood Restaurant
01.2008 - 10.2017
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Negotiated contracts with vendors to acquire competitive prices and quality products.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Bachelor of Science (B.S.) General Studies -

Southern New Hampshire University
Manchester, NH
08.2026

Associate in Science (A.S.) -

Caldwell Community College
Hudson, NC
2023

High School Diploma -

South Caldwell High School
Hudson, NC
06.2010

Skills

  • Office Organization and support
  • Material Preparation
  • Conflict Resolution
  • Customer Support Needs Assessment
  • Front Office Operations
  • Human Resources Management
  • Operations Management
  • Customer Service
  • Organizational Skills
  • Office Management
  • Training and coaching
  • Staff Management
  • Scheduling
  • Team Supervision

References

  • David Alexander, Two Beacons, LLC Captain D's, General Manager, (828) 729-4626, dafarmland@aol.com
  • Emily Chapman, J. Iverson Riddle, Educator, (828) 403-1505, emilyb62@gmail.com
  • Michelle Baker, J. Iverson Riddle, Supervisor, (828) 334-5268, kbaker327@gmail.com

Timeline

Auto Sales Consultant

Mike Johnson Toyota
02.2024 - Current

Billing Office Director

The Greens at Viewmont
02.2022 - 02.2024

Assisted Family Living

Skill Creation
01.2020 - 10.2021

Healthcare Supervisor

J. Iverson Riddle Developmental Center
08.2014 - 02.2022

Med Aid

Burke County Detention Center
06.2013 - 12.2019

Assistant General Manager

Two Beacons LLC/ Captain D's Seafood Restaurant
01.2008 - 10.2017

Bachelor of Science (B.S.) General Studies -

Southern New Hampshire University

Associate in Science (A.S.) -

Caldwell Community College

High School Diploma -

South Caldwell High School
Jason Blair