Jason Blair
Florence,Ky
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Organized, motivated, and eager to utilize time management and organizational skills across diverse settings. Seeking mid to senior level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
Work History
Gaming Operations Supervisor
Turfway Park Racing & Gaming
Florence, Ky
07.2025 - Current
- Supervised gaming floor operations at Turfway Park Racing & Gaming.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and organized staff schedules for efficient coverage across departments, coordinating shift assignments and breaks.
- Trained team members on service and compliance standards.
- Trained new employees on proper job functions and company policies and procedures.
- Communicated with management, security, and vendors to support daily operations.
- Monitored staff performance, providing constructive feedback to enhance individual and team effectiveness.
- Provided necessary support to various departments to meet operational goals.
Package Handler
FedEx
Hebron, Ky
07.2023 - 07.2025
- Sorted packages by destination for FedEx shipping network.
- Scanned packages into FedEx tracking system.
- Scanned packages into FedEx tracking system, ensuring accurate tracking and timely processing.
- Maintained safe work areas around FedEx dock operations to promote safety and compliance with regulations.
Executive Casino Host - Account Executive
Ameristar Casino Resort Spa
St. Charles, Mo
06.2022 - 03.2023
- Cultivated VIP guest relationships across Boyd Gaming properties.
- Coordinated high-limit player services and personalized hospitality requests.
- Managed host outreach for gaming, restaurant, hotel, and spa experiences.
Slot Operations Supervisor
Hard Rock Casino Cincinnati
Cincinnati, Oh
05.2021 - 05.2022
- Supervised casino floor operations.
- Monitored compliance with gaming policies, safety rules, and property procedures.
- Monitored staff performance and provided feedback for improvement.
- Trained team members on effective customer service techniques, operational procedures, service standards, shift routines, and reporting expectations.
- Maintained shift logs, incident reports, and operational handoff notes.
- Provided support to other departments to meet organizational goals.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Provided support to other departments as needed to meet organizational goals.
VIP Casino Host & Beverage Supervisor
Caesars Entertainment
Elizabeth, In
03.2019 - 10.2020
- Managed VIP guest relationships using Caesars Rewards and casino host services.
- Coordinated hotel reservations, dining requests, and entertainment bookings for preferred guests.
- Reviewed player activity to tailor offers, amenities, and personalized guest experiences.
Benefits Specialist
ADP
Louisville, Ky
03.2017 - 09.2018
- Coordinated open enrollment communication using ADP service tools and client notices.
- Researched and resolved employee inquiries regarding benefits programs.
- Checked accuracy and completeness of benefits applications and documents.
- Updated payroll deductions in ADP systems for medical, dental, and vision coverage.
Banking Operations
Stock Yards Bank
Louisville, Ky
07.2014 - 03.2016
- Developed a broad understanding of banking operations across electronic banking, online banking, debit card operations, business banking, and fraud and research.
- Ensured compliance with internal policies as well as external regulations pertaining to banking operations.
- Ensured compliance with internal policies as well as external regulations pertaining to banking operations.
Sales Floor Team Leader
Target
Lexington, Ky
01.2012 - 07.2014
- Led sales floor team members through daily zoning and merchandising routines.
- Monitored guest service on sales floor and resolved concerns promptly.
- Directed replenishment tasks and adjusted workload plans accordingly based on business volume.
- Supported register coverage and guest flow during busy store periods.
- Delegated tasks to maintain efficient workflow.
- Distributed duties among staff to maintain organized workflow. to maintain efficient workflow.
- Assisted with training, development, and mentoring of sales floor team members.
- Communicated sales goals and key performance indicators to employees.
Backroom & Sales Floor Team Member
Target
Louisville, Ky
06.2006 - 01.2012
- Assisted Target guests with product location, answers, and checkout support.
- Stocked sales floor with merchandise from backroom deliveries.
Education
Trinity High School
Louisville, KySkills
- Gaming floor operations
- Slot machine troubleshooting
- Compliance monitoring
- Shift scheduling
- Team supervision
- KPI tracking
- Data analysis
- Inventory management
- Customer relationship development
- Time management
- Team engagement
- Warehouse operations
- Leadership presence
Timeline
Gaming Operations Supervisor
Turfway Park Racing & Gaming
07.2025 - Current
Package Handler
FedEx
07.2023 - 07.2025
Executive Casino Host - Account Executive
Ameristar Casino Resort Spa
06.2022 - 03.2023
Slot Operations Supervisor
Hard Rock Casino Cincinnati
05.2021 - 05.2022
VIP Casino Host & Beverage Supervisor
Caesars Entertainment
03.2019 - 10.2020
Benefits Specialist
ADP
03.2017 - 09.2018
Banking Operations
Stock Yards Bank
07.2014 - 03.2016
Sales Floor Team Leader
Target
01.2012 - 07.2014
Backroom & Sales Floor Team Member
Target
06.2006 - 01.2012
Trinity High School