Jason Bouck
Deltona
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Service Manager /Senior Business Development Manager
Mcdonald Air and Sheet Metal
Orlando
03.2025 - Current
- Oversaw scheduling and dispatching of technicians, optimizing response times for service calls and maintenance.
- Trained staff on customer service and equipment handling, enhancing service quality and customer satisfaction.
- Managed daily operations of service team, ensuring timely HVAC installations and repairs.
Residential Service Manager
Energy Air
Orlando
01.2021 - 02.2025
- Oversaw departmental operations, implementing strategies to enhance efficiency and productivity.
- Managed customer relationships across retail and new construction service sectors to foster satisfaction.
- Increase sales growth through maintenance programs and accessories.
- Trained and sustained residential service department workforce to ensure operational readiness.
- Provide technical oversight to field service technicians.
- Review and evaluate field service technicians and residential service administrative staff members.
- Enforce company policies, programs, and procedures within the residential service department.
Service Sales
Bernhard MCC
Maitland
01.2019 - 01.2021
- Developed new customer base while sustaining existing customer contracts.
- Always prospect for new owner direct relationships.
- Maintain contact with current customers weekly. (face to face visits or courtesy call)
- Estimate and manage any new customer projects such as new chiller installs / retro fits.
- Participated in job pre-bid meetings to understand project scope and requirements.
- Assembled submittals and equipment lists to prepare proposals and estimates.
- Identified innovative solutions to enhance competitiveness and uphold profit margins without compromising personnel safety.
- Attend job pre-bid meetings.
- Conducted weekly outreach to current customers through face-to-face visits and courtesy calls.
Business Development Manager / Project Manager
AIR MECHANICAL AND SERVICE CORP.
Casselberry
01.2013 - 01.2019
- Developed new customer base while maintaining existing contracts, estimated and managed new projects including chiller installs and small split system installations.
- Currently sell and maintain large maintenance contracts to reputable large businesses such as Pepsi Cola, Wuesthoff Medical Center, and many others.
- Build new customer base while maintaining current customer contracts, estimate and manage any new customer projects such as new chiller installs / retro fits to installing small split systems.
- Ensured smooth day-to-day operations and safety compliance while fostering strong customer relationships for future business opportunities.
- Achieved average sales of 1.5 million annually through strategic customer engagement.
- Average 1.5 million Sold per year (proof of sales can be provided)
- Currently sell and maintain large maintenance contracts to reputable large businesses such as Pepsi Cola, Wuesthoff Medical Center, and many others.
Technician/Supervisor
TWC Services
Lake Mary
01.2009 - 01.2013
- Maintain all refrigeration installation, repairs and maintenance for Orange County Convention Center.
- Advised on equipment repairs and replacements, executed emergency repairs, and supported sales efforts for service and equipment.
- Responded to service requests 24 hours a day at Orange County Convention Center.
- Provided maintenance and repair to all refrigeration equipment.
- Provided recommendations for equipment repairs to ensure optimal functionality. and replacements of equipment, make emergency repairs, help close sales of service and equipment, customer service.
- Maintained and oversaw service contracts for refrigeration systems, ensuring reliable operation.
- Created daily work schedules aligned with event activity to optimize workflow and resource allocation.
- Responded promptly to service requests 24/7 at Orange County Convention Center.
- Operated Citrix software for managing stock maintenance programs.
Technician/Sales
Pak-Tec
Longwood
01.2006 - 01.2009
- Supervised installation of new equipment at large corporations (Bacardi, Coca Cola, and Gerber Baby Foods)
- Sold equipment that adapted to customers' unique manufacturing needs.
- Identified and resolved equipment malfunctions to restore functionality.
- Maintained on-call status 24/7 for customer support, ensuring timely assistance and minimizing downtime.
- Provided continuous on-call support to address customer inquiries at any time.
- Diagnosed and resolved equipment issues to ensure optimal performance. with any equipment.
- Conducted quality control inspections to uphold product standards and compliance.
Navigation Operations/ Quarter Master of the Watch
US Navy
01.2000 - 01.2005
- Supervised maintenance of electronics, navigation systems, atmosphere monitoring systems, and diesel generators by junior staff to ensure operational readiness.
- Trained junior personnel, maintained all navigation equipment (radar, radios, and scopes), maintained weather and deck logs, operated small boats for ship repairs and personnel transport, ensured safe operation of ships, ensured safe planning of surface and submerged operations.
- Scheduled outside contractors to repair and service shipboard equipment.
- Ensured product quality through systematic inspections to maintain high standards.
Education
Business development - Closing 101, Blue print reading, Estimating
Associated Builders and Contractors
25 Ton Master License - Commercial Tow, Marine Radio Operation License, First Aid and CPR Training, Shipboard HVAC/R maintenance and repair
Maritime Professional Training
Ft. Lauderdale, FLRefrigeration/AC Certification - Manitowoc factory training
Type I and II
Orlando, FL 07.2008 - 01.2012
Navigation Operation Training - Navigation Principles, Quarter Master of the Watch Qualification, Electronic Technical Training, Radar Ops Training, Maintain diesel generators diagnostic, switchgear and cooling systems, Interior Communications, Component level circuit troubleshoot and repair, HVAC systems repair and maintenance, Refrigeration systems repair and maintenance
US Navy
Awards
- Navy Achievement Medal, 01/01/05
- Accommodation letter CO Sub group 7, 01/01/02 - 01/01/03
- National defense service medal, 01/01/03 - 01/01/04
Timeline
Service Manager /Senior Business Development Manager
Mcdonald Air and Sheet Metal
03.2025 - Current
Residential Service Manager
Energy Air
01.2021 - 02.2025
Service Sales
Bernhard MCC
01.2019 - 01.2021
Business Development Manager / Project Manager
AIR MECHANICAL AND SERVICE CORP.
01.2013 - 01.2019
Technician/Supervisor
TWC Services
01.2009 - 01.2013
Refrigeration/AC Certification - Manitowoc factory training
Type I and II
07.2008 - 01.2012
Technician/Sales
Pak-Tec
01.2006 - 01.2009
Navigation Operations/ Quarter Master of the Watch
US Navy
01.2000 - 01.2005
Business development - Closing 101, Blue print reading, Estimating
Associated Builders and Contractors
25 Ton Master License - Commercial Tow, Marine Radio Operation License, First Aid and CPR Training, Shipboard HVAC/R maintenance and repair
Maritime Professional Training
Navigation Operation Training - Navigation Principles, Quarter Master of the Watch Qualification, Electronic Technical Training, Radar Ops Training, Maintain diesel generators diagnostic, switchgear and cooling systems, Interior Communications, Component level circuit troubleshoot and repair, HVAC systems repair and maintenance, Refrigeration systems repair and maintenance
US Navy