Jason Bowen

Red Lobster

Bloomington, IL

10.2017 - Current

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Provided leadership, insight, and knowledge to newly hired employees, and implemented various company programs.
Trained new managers and general managers, and mentored them to become highly successful.
Prepared staff work schedules and assigned team members to specific duties.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Forecasted sales to business levels for par levels, and staffing.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Administered employee discipline through verbal and written warnings.
Directed safety operations and maintained a clean work environment to adhere to all company, state, and local requirements.
Managed inventory levels and conducted corrective action planning to minimize long-term and short-term costs.
Analyzed existing procedures for effectiveness, and developed new systems as needed to enhance overall productivity levels.
Utilized various software and tools to streamline processes and optimize performance.
Developed service and sales strategies to improve retention and revenue.
Recruited, interviewed and hired qualified staff for open positions.

Summary