Jason Boyce
Chittenango,NY
Summary
Proven leader with extensive experience in operations management and team leadership. Excelled in customer service and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Skilled in training and mentoring, fostering a culture of engagement and continuous improvement. Achieved notable reductions in shrink and increased profitability through planned initiatives.
Overview
26
26
years of professional experience
Work History
Store Manager
Lowes Home Improvement
07.2022 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- promoted associate engagement successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Lowes Home Improvement
03.2015 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Appliance Department Manger
Lowes Home Improvement
03.2014 - 03.2015
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
Plumbing Department Manager
Lowes Home Improvement
03.2013 - 03.2014
- Fostered a positive work environment by promoting open communication among employees and encouraging feedback on department processes or policies.
- Assisted customers with troubleshooting complex plumbing problems, providing expert advice that reduced callbacks and increased customer satisfaction.
- Conducted performance evaluations of staff members, identifying areas for improvement and implementing tailored development plans.
- Defined clear targets and objectives and communicated to other team members.
Evening Operations Manager
Hannaford Supermarket
07.2012 - 03.2013
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Assisted in recruiting, hiring and training of team members.
Assistant Deli Manager
Hannaford Supermarket
01.2010 - 07.2012
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Developed solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
Dairy/Frozen Food Supervisor
Hannaford Supermarket
12.2008 - 01.2010
- Streamlined order processing for improved customer satisfaction by closely supervising order preparation and packaging.
- Reduced waste and shrinkage by implementing efficient stock rotation procedures, leading to increased profitability.
- Increased sales through the implementation of attractive merchandise displays and effective promotional strategies.
PT Center Store
Hannaford Supermarket
12.2006 - 12.2008
- Stocked frozen foods section and center store goods.
- Assisted in helping customers and frontend operations.
Hourly Manager
Arby's
01.1999 - 01.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
Education
Associate of Arts -
SUNY Morrisville
Morrisville, NYSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Associate engagement
- Operations Management
- Leadership Development
Timeline
Store Manager
Lowes Home Improvement
07.2022 - 10.2024
Assistant Store Manager
Lowes Home Improvement
03.2015 - 07.2022
Appliance Department Manger
Lowes Home Improvement
03.2014 - 03.2015
Plumbing Department Manager
Lowes Home Improvement
03.2013 - 03.2014
Evening Operations Manager
Hannaford Supermarket
07.2012 - 03.2013
Assistant Deli Manager
Hannaford Supermarket
01.2010 - 07.2012
Dairy/Frozen Food Supervisor
Hannaford Supermarket
12.2008 - 01.2010
PT Center Store
Hannaford Supermarket
12.2006 - 12.2008
Hourly Manager
Arby's
01.1999 - 01.2002
Associate of Arts -
SUNY Morrisville