Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jason Bradley

Seminole,TX

Summary

Hardworking and motivated bringing twenty years of office administration ,billing services, and sales experience. Well-versed in performing effectively across diverse industries. Proven success in identifying process improvements to optimize efficiency and billing accuracy within the business. Dedicated to implementing good quality customer care.

Overview

24
24
years of professional experience

Work History

Shop Foreman

Midwest Truck Center
Seminole, TX
01.2025 - Current
  • Provided technical guidance and support to staff members regarding repairs, maintenance, and troubleshooting of machines.
  • Managed inventory control system to ensure adequate supply of materials was available at all times.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Focused on safety and efficiency when using tools, equipment and gauges.
  • Oversaw ordering process for raw materials needed for production runs.
  • Reported any issues or concerns with machines or personnel directly to upper management.
  • Prepared and reviewed work orders, ensuring accuracy and clarity.
  • Maintained inventory control, reducing waste and optimizing resources.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Resolved conflicts between workers in a timely manner to maintain positive work relationships.
  • Oversaw daily operations in shop, ensuring efficiency and productivity.
  • Monitored equipment maintenance schedules to prevent operational disruptions.
  • Scheduled work assignments and monitored progress to meet deadlines.

Service Writer

FleetPride
SEMINOLE, Texas
04.2022 - 12.2024
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported timely and accurate service by producing daily job status reports.
  • Consulted with customers regarding needs and addressed concerns.
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Provided job estimates by conducting research and contacting vendors.
  • Collected deposits or payments and arranged for billing.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
  • Verified that all required safety checks had been performed on vehicles before release to customers.
  • Monitored inventory levels of shop supplies and ordered new materials when needed.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed relationships with local auto parts suppliers in order to secure discounts on parts purchases.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Processed payments for completed services using cash register or point-of-sale systems.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Assisted technicians in locating parts from vendors when needed for specific jobs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Greeted customers, listened to their vehicle concerns, and wrote up service orders.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

General Manager

Royal Rental and Supply
Seminole, TX
12.2019 - 12.2021
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
  • Improved office operations continually by maintaining records, tracking data and promoting internal communications.
  • Provided quick turnaround time when customers called with questions, usually within one to two business days.
  • Cultivated lasting professional relationships, which created continuous client referral streams within community.
  • Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
  • Assigned equipment to users based on specific needs.
  • Managed equipment, tools and truck inventory efficiently to ensure supply met demand.
  • Scheduled and coordinated equipment rentals
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Checked out rental equipment on day-by-day basis to customers
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Performed data import, scanning or manual keying processes to verify invoice accuracy.
  • Contacted vendors to follow up on late invoices.
  • Managed all payments processing, invoicing and collections tasks.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Processed invoice payments and recorded information in account database.
  • Executed account updates and noted account information in company data systems.
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Completed and recorded customer payments by processing in Quickbooks system.

General Manager

Lawnscape Commander, Inc.
Seminole, TX
09.2019 - 12.2019
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Monitored daily/weekly staffing to census ratios and facilitated approved schedule adjustments when necessary.
  • Coordinated with supervisor and manager to develop and execute production plans.
  • Verified prices and computed totals to complete accurate invoices
  • Set up delivery of materials to arrive in time for production start date.
  • Set and confirmed customer appointments.
  • Monitored workflow and schedules to ensure timely work schedules
  • Developed bid proposals with itemized costs for clients to review and approve before beginning work on projects.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Manager

NAPA Auto Parts
SEMINOLE, Texas
06.2001 - 09.2019
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated month-end journal entries, account reconciliation and invoicing using TAMS.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Interviewed, hired and trained new employees.
  • Supervised staff performing daily activities.
  • Investigated misconduct, mediated problems and determined appropriate discipline for staff.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed posting and reconciling payments and addressing aged receivables.
  • Reached out to vendors and customers in order to resolve account problems.
  • Coded invoices and other records to maintain organized and accurate records.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Trained and managed [Type] employees to ensure productivity and high-quality work results.
  • Reviewed and approved production timecards daily.
  • Created day-off schedules and monitored available and used days off for each employee.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.

Education

GED -

Seminole High School
Seminole, TX
01.2018

Skills

  • Supervision and training
  • Cross-functional team management
  • Advertising and marketing
  • Financial administration
  • Purchasing and planning
  • Sound judgment
  • Recruiting and hiring
  • Employee scheduling
  • Sales expertise
  • Financial document control
  • Employee development
  • Data review
  • Customer relationship management
  • Client relations
  • Product costing
  • Communication skills
  • Vendor relationships
  • QuickBooks experience
  • Focal Point software experience
  • TAMS software experience

Languages

English
Professional
Spanish
Professional

Timeline

Shop Foreman

Midwest Truck Center
01.2025 - Current

Service Writer

FleetPride
04.2022 - 12.2024

General Manager

Royal Rental and Supply
12.2019 - 12.2021

General Manager

Lawnscape Commander, Inc.
09.2019 - 12.2019

Manager

NAPA Auto Parts
06.2001 - 09.2019

GED -

Seminole High School

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Jason Bradley