Jason Bradshaw
Charlotte,NC
Summary
Dynamic professional with a proven track record at Lowe's, adept in installations and repairs, and excelling in customer interaction. Known for enhancing project delivery through effective scheduling and planning, and fostering strong relationships with clients and subcontractors. Demonstrates adaptability and a commitment to safety, driving project success and client satisfaction.
Overview
22
22
years of professional experience
Work History
Sub Contractor
You Name It
01.2010 - Current
- Work closely with appliance stores to assure proper install and delively of items purchased
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Worked closely with homeowners to ascertain specifics of project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Developed strong relationships with subcontractors, fostering a collaborative work environment for successful project completion.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in repeat business and referrals.
- Facilitated problem resolution among team members, addressing conflicts promptly to minimize delays in project timelines.
- Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
- Supervised additional subcontractors and craftsmen.
- Improved project timelines by effectively managing subcontractor schedules, ensuring tasks were completed within set deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Special Projects Supervisor
Lowe's
08.2010 - 04.2012
- Championed the adoption of new technology tools to enhance communication, collaboration, reporting capabilities among team members.
- Fostered a positive work environment by providing support, guidance, and constructive feedback to team members.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Met project deadlines without sacrificing build quality or workplace safety.
- Reported regularly to managers on project budget, progress, and technical problems.
Service Project Manager
Lowe's
01.2003 - 06.2009
- Mentored junior staff members on effective time management and prioritization techniques-empowering them to manage their own workload efficiently and proactively.
- Served as a key point of contact for clients, addressing concerns professionally and promptly while offering tailored solutions when necessary.
- Earned recognition as a trusted advisor to clients-evidenced by consistent positive feedback on project management performance and regular requests for collaboration on future initiatives.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Monitored project progress, identified risks and took corrective action as needed.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
Education
No Degree -
Patrick Henry County Community College
Martinsville, VACertificate in HVAC -
Sullivan Institute
West Springfield, MA05-2008
High School Diploma -
Fieldale Collinsville High School
Martinsville, VA05-1993
Skills
- Installations and repairs
- Heavy lifting
- Customer interaction
- Scheduling and planning
- Time management
- Safety procedures
- Commercial and residential projects
- Subcontractor coordination
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
Timeline
Special Projects Supervisor
Lowe's
08.2010 - 04.2012
Sub Contractor
You Name It
01.2010 - Current
Service Project Manager
Lowe's
01.2003 - 06.2009
No Degree -
Patrick Henry County Community College
Certificate in HVAC -
Sullivan Institute
High School Diploma -
Fieldale Collinsville High School