Jason Branchman
Falling Waters,WV
Summary
Seasoned Chief Operating Officer with background in strategic planning, business development, and operational management. Demonstrated ability to improve efficiency, enhance productivity, and drive growth within complex organizations. Strong leadership skills coupled with talent for troubleshooting and problem-solving have resulted in significant positive impact on previous work environments.
Overview
17
17
years of professional experience
Work History
General Manager/ C.O.O
Adventure Park U.S.A
Monrovia, MD
07.2021 - Current
- Conducted research, analyzed data, and developed reports for senior leadership team.
- Spearheaded initiatives to increase efficiency of operations across departments.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Developed and implemented strategic plans to achieve organizational objectives.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Identified areas for improvement within the organization's processes or services offerings.
- Presented quarterly progress updates at board meetings outlining successes achieved since last report.
- Negotiated contracts with vendors and suppliers to reduce costs while maintaining quality standards.
- Coordinated recruitment activities such as job postings and interviewing prospective candidates.
- Participated in development of new products, services through collaboration with marketing, R&D teams.
- Reviewed, analyzed and interpreted financial statements.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Developed operational policies and processes, guaranteeing staff maintained compliance with federal, state and local laws and regulations.
- Maximized profits through reducing expenditures and evaluating prices.
- Directed the development of budgets and financial plans, ensuring compliance and fiscal responsibility.
- Ensured all operations complied with legal and regulatory requirements.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
- Signed and approved budgets for new funding and program initiatives.
- Hired, trained, and mentored staff members to maximize productivity.
- Created program to promote new managers from within, leading to cohesive leadership structure.
General Manager
Brewer's Alley
Frederick, MD
09.2015 - 07.2021
- Analyzed sales data to identify opportunities for growth.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Trained and supervised staff members in all aspects of restaurant operations.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Trained new hires on company policies and procedures.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Resolved customer complaints in a timely manner.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assisted in planning and executing special events and catering services.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Developed and implemented staff schedules to ensure full coverage during peak hours.
General Manager of Food Service
Columbia Restaurant
St. Petersburg, FL
01.2008 - 08.2015
- Analyzed sales data to identify opportunities for growth.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained goals and expectations required of trainees.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Negotiated contracts with vendors to secure competitive prices for food and supplies.
- Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
- Collaborated with health inspectors to address any compliance issues promptly.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
Education
Associate of Arts - Hotel And Restaurant Management
University of Maryland - College Park
College Park, MD06-1998
Skills
- Operational Efficiency
- Guest satisfaction
- Effective Leadership
- Brand Promotion
- Maintenance Oversight
- Staff Scheduling
- Problem-solving aptitude
- Coaching and Mentoring
- Professional Demeanor
- Team Leadership
- Team building
- Time management abilities
- Budget Management
- Multitasking
- Problem-Solving
- Adaptability and Flexibility
- Reliability
- Team Collaboration
- Excellent Communication
- Relationship Building
Timeline
General Manager/ C.O.O
Adventure Park U.S.A
07.2021 - Current
General Manager
Brewer's Alley
09.2015 - 07.2021
General Manager of Food Service
Columbia Restaurant
01.2008 - 08.2015
Associate of Arts - Hotel And Restaurant Management
University of Maryland - College Park