Jason Brannan
Mariposa,CA
Summary
A top-performing Regional Director of Operations with over 20 years experience in Hospitality. Highly skilled in overseeing all facets of daily operations, directing cross-functional teams to ensure adherence to overarching strategies, policies, procedures, and quality standards. Proven ability in cultivating relationships to enhance satisfaction, drive business retention and grow revenue. Recognized for effectively streamlining Lodging, Food and Beverage operations, Sales and Revenue, Growth and Development, and Project Management for performance improvement, guest satisfaction and increased profit margins.
Overview
18
18
years of professional experience
Work History
SENIOR DIRECTOR OF HOTEL OPERATIONS
AutoCamp Hospitality Group
01.2022 - 01.2024
- Worked closely with Executive Leadership and Ownership to guide operational strategy.
- Drafted and distributed reports to assist Ownership with critical business decisions.
- Managed budgets and allocated resources to maximize productivity and profitability at 7 properties across 4 states.
- Successfully supported opening 5 new properties, including new, sister brand, Field Station.
- Recruited, interviewed and hired Property Leadership and implemented mentoring program to promote positive feedback and engagement.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Developed organizational capabilities through leadership development programs designed for current leaders as well as high-potential individuals identified within workforce.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Led cross-functional teams to successfully launch new products, meeting deadlines and budgets.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Reduced waste and pursued revenue development strategies to keep all departments aligned with sales and profit targets.
- Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
GENERAL MANAGER
AutoCamp Yosemite
11.2019 - 01.2022
- Supported pipeline of future properties as Task Force General Manager at all other AutoCamp properties during tenure in Yosemite.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends and competitor activities to create competitive advantages.
- Managed $12M budget development, monthly forecasting, and financial reporting processes.
- Executed budget implementations, P&L reviews employee evaluations, and contract details.
- Collaborated with cross-functional teams to develop innovative solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
DUAL PROPERTY GENERAL MANAGER
New Waterloo Hospitality Group
11.2015 - 06.2019
- Oversaw full Operations at two, distinctly branded properties: South Congress Hotel and Hotel Ella.
- Promoted 4 times in as many years.
- Facilitated opening of South Congress Hotel, producing $20M+ in annual revenue and consistently achieving YOY growth.
- Met budget reaching $10M for Hotel Ella within first year of tenure with New Waterloo, continuing to surpass budget for tenure.
- Successfully planned and executed Capital Expense Plan and refurbishments.
- Grew ADR, Occupancy, RevPar, Net Income, and GOP during each year at both properties.
DIRECTOR OF FRONT OFFICE
Wyndham
01.2013 - 01.2015
- Oversaw operations for 208-room conference hotel, leading operations for Front Desk, as well as support with housekeeping, events, and food and beverage.
- Monitored operations to maintain compliance with brand standards.
- Established training protocol and SOPs to ensure cohesive operations.
- Consistently achieved high ratings for guest experiences.
- Oversaw full remodel of property.
DIRECTOR OF LODGING
The Resort At Paws Up
01.2011 - 01.2013
- Directed daily operations through coordination of Front Desk, Night Audit, Transportation, Housekeeping, Concierge, and Conference Services departments of 37,000 acre premier, luxury resort ranch.
- Reopened remote resort for seasonal operations twice annually.
- Communicated with Ownership, CEO, Resort Manager, and Directors of Food and Beverage, Activities, Finance, and Maintenance departments in weekly Executive Committee, identifying opportunities for improvement and growth.
- Compiled and briefed Concierge and Conference Services on incoming reservation details, including airport transfers, onsite transportation, banquet planning, rooming lists, and activity and spa bookings to facilitate streamlined operations and high quality service.
- Reported on all guest concerns and issues through detailed Recovery Reporting to ensure efficient problem solving and inquiry response.
- Planned staffing needs and managed recruiting, hiring, and on boarding to ensure standardized operating procedures and best practices for seasonal staff of 250, with one-to-one guest-to-staff ratio.
- Spearheaded technical and developmental improvements for efficiency in property management system.
- Maintained budgets by monitoring realization, tracing, and adjustments for deviations, collaborating with controllers to maintain account integrity with ADR consistently surpassing $1,000/night.
- Recognized for providing high levels of customer service, consistently achieving superior levels of satisfaction and business retention.
SALES AND CATERING MANAGER
Joie De Vivre Hospitality - Hotel Angeleno
09.2005 - 01.2011
- Managed all Sales and Catering Operations.
- Collaborated with Director of Sales to facilitate group room revenue achievement and room yield management.
- Developed Catering and Events program during 7 month, full closure and renovation, including budgeting, recruiting, design of event spaces, menu creation, property management system build, and budgeting.
- Consistently exceeded budget for events, selling various event spaces from boardrooms to penthouse level ballrooms for up to 350 guests.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Oversaw hiring, scheduling and payroll for Banquet Manager and staff of 30 employees.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Education
Bachelor of Arts in English and Classics -
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX01.1994
Skills
- Senior Leadership
- Budget Development
- P&L Management
- Revenue & Profit Growth
- Project Management
- F&B&R Planning & Operations
- Group Sales, Catering & Events
- Renovations & Remodels
- Openings & Transitions
- Training & Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
SENIOR DIRECTOR OF HOTEL OPERATIONS
AutoCamp Hospitality Group
01.2022 - 01.2024
GENERAL MANAGER
AutoCamp Yosemite
11.2019 - 01.2022
DUAL PROPERTY GENERAL MANAGER
New Waterloo Hospitality Group
11.2015 - 06.2019
DIRECTOR OF FRONT OFFICE
Wyndham
01.2013 - 01.2015
DIRECTOR OF LODGING
The Resort At Paws Up
01.2011 - 01.2013
SALES AND CATERING MANAGER
Joie De Vivre Hospitality - Hotel Angeleno
09.2005 - 01.2011
Bachelor of Arts in English and Classics -
THE UNIVERSITY OF TEXAS AT AUSTIN
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