Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Jason Breeding

Jason Breeding

Burnet,TX

Summary

Customer Success Manager with expertise in optimizing customer experience and building robust client relationships. Proficient in using CRM tools for account management, growth forecasting, and interaction tracking. Successfully led cross-functional teams to meet performance goals and maintain high customer satisfaction. Implemented strategies that enhanced client retention and drove business growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Strategic Accounts Customer Success Manager

Pathlock
Burnet, TX
05.2022 - 06.2025

Managed 88 strategic accounts, driving $10M in annual recurring revenue.

  • Spearheaded upsell and cross-sell initiatives, generating $1M annually.
  • Collaborated with cross-functional teams to improve customer satisfaction and retention rates.
  • Organized webinars and workshops to boost customer engagement levels.
  • Gathered insights through surveys, interviews, and focus groups to inform strategies.
  • Established strong client relationships through consistent communication and follow-ups.
  • Conducted regular check-ins with clients to address needs effectively.
  • Analyzed customer data to identify trends and opportunities for improvement.

Manager of Business Development

Appsian
Burnet, TX
04.2020 - 05.2022
  • Hired and developed high-performing team of 8 Sales Development Representatives, enhancing sales pipeline significantly.
  • Created comprehensive training manuals and SOPs, ensuring consistent onboarding and performance standards.
  • Implemented Salesloft software to streamline outreach efforts, generating annual increase of $8MM in new sales.
  • Coordinated cross-functional teams on business development initiatives, including product management, marketing, operations, and customer service.
  • Developed incentive programs that drove sales performance among internal staff members.
  • Generated reports tracking progress against goals established by senior management team.
  • Expanded network of contacts through participation in relevant industry events and meetings.
  • Monitored business development activities, reporting results to senior management for strategic insights.

Enterprise Business Development Manager

Moxie
Burnet, TX
10.2019 - 04.2020
  • Conducted market research and analysis to identify new business opportunities.
  • Conducted research on industry trends, competitor activities, and customer needs.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Lead of Business Development

Appsian
Burnet, TX
11.2017 - 10.2019
  • Hired to build and maintain a Business development department
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Coached, developed and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Gained market share in new sales performance through aggressive team training.
  • Developed and implemented business development strategies to increase sales revenue.

Team Lead: Inside Sales and Business Development

EverFi
Burnet, TX
04.2017 - 10.2017
  • Promoted to leadership position for exemplary work ethic and outstanding customer service.
  • Established clear team goals aligned with company objectives and tracked progress consistently.
  • Conducted regular performance evaluations, delivering constructive feedback and tailored coaching.
  • Assisted manager in setting achievable team goals while monitoring overall progress.

Head of Customer Success and Business Development

Workplace Answers
Burnet, TX
10.2015 - 04.2017
  • Established Customer Success and Business Development department, driving strategic growth initiatives.
  • Enhanced client retention through innovative appreciation programs and relationship-building strategies.
  • Conducted interviews and collaborated with HR on hiring decisions to secure top talent.
  • Verified consistency, quality, and compliance in completed work through thorough reviews.
  • Facilitated regular one-on-one meetings to discuss performance, set priorities, and deliver feedback.
  • Analyzed business performance metrics to pinpoint improvement opportunities.

Education

Bachelor of Science - Marine Biology

Texas A&M University
College Station, TX
05-2003

Skills

  • Customer relationship management
  • Client retention strategies
  • Team leadership
  • Employee training and development
  • Account management
  • Upselling techniques

Certification

  • AAG-L1 Certification Exam
  • Sandler Sales Certification
  • Unlawful Harassment prevention-Honors

Accomplishments

  • Employee of the year, Appsian, 2018

References

References available upon request.

Timeline

Strategic Accounts Customer Success Manager

Pathlock
05.2022 - 06.2025

Manager of Business Development

Appsian
04.2020 - 05.2022

Enterprise Business Development Manager

Moxie
10.2019 - 04.2020

Lead of Business Development

Appsian
11.2017 - 10.2019

Team Lead: Inside Sales and Business Development

EverFi
04.2017 - 10.2017

Head of Customer Success and Business Development

Workplace Answers
10.2015 - 04.2017

Bachelor of Science - Marine Biology

Texas A&M University