Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Bridges

Cheney,Washington

Summary

Hardworking employee enthusiastic about learning new and exciting job opportunities inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Driver

Pacific Pie Inc.
09.2003 - 06.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Immediately addressed problems with customers to promote speedy resolution.

Customer Service Representative

Virgin America
03.2000 - 09.2003
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Maintained and managed customer files and databases.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Resolved concerns with products or services to help with retention and drive sales.

Store Manager

Worldwide Inc.
06.1997 - 09.2000
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Debt Recovery Specialist

National Audit Systems
07.1994 - 09.1997
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Collected on delinquent accounts to reduce overdue balances.
  • Documented customer payment interactions and account statuses for future reference.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Collaborated with other departments to verify customer compliance with payment plans.

Education

Bachelor of Science - Business Administration And Management

WSU
Spokane, WA
06.2025

High School Diploma -

Jantsch Highschool
Spokane, WA
06.1994

Skills

  • Route Management
  • Safety Standards
  • Money Transfer Systems
  • GPS and Route Planning
  • Time Management
  • Customer Service
  • Valid Driver's License
  • Sales and Marketing
  • Good Communication Skills

Timeline

Driver

Pacific Pie Inc.
09.2003 - 06.2022

Customer Service Representative

Virgin America
03.2000 - 09.2003

Store Manager

Worldwide Inc.
06.1997 - 09.2000

Debt Recovery Specialist

National Audit Systems
07.1994 - 09.1997

Bachelor of Science - Business Administration And Management

WSU

High School Diploma -

Jantsch Highschool
Jason Bridges