Jason Bridy Jr.
Richmond,VA
Summary
Hardworking Traffic Control Supervisor offering excellent team management skills in fast-paced settings. Expertise in workflow planning and employee motivation to optimize resources. Displaying sharp organization, time management and communication skills.
Overview
9
9
years of professional experience
Work History
Senior Traffic Control Specialist
AWP
Richmond, VA
07.2018 - Current
- Developed and implemented traffic control plans for major construction projects.
- Assisted in the development of emergency response plans for large-scale incidents.
- Collaborated with local law enforcement to coordinate effective traffic flow during special events.
- Created traffic control plans for difficult areas to maintain public and coworker safety.
- Monitored safety requirements, PPE usage and compliance with company standards for team of traffic control technicians.
Customer Service Representative
Maximus Call Center
Chester, VA
10.2017 - 06.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Cashier Floor Supervisor
CHKD Thrift Store
Richmond, VA
01.2016 - 10.2017
- Conducted regular audits of all registers to ensure proper accounting of sales receipts.
- Ensured that cashiers performed their duties in accordance with company policy and procedures.
- Researched out-of-stock items to find additional inventory in other store locations.
- Processed payments promptly for customers to exceed productivity standards.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reconciled registers to prepare daily bank deposits.
General Laborer
Cadmus
Richmond, VA
08.2014 - 12.2015
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Printed and applied shipping labels for boxes and packages according to product distribution instructions.
- Assisted with diverse construction challenges to help team and customer.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
Education
High School Diploma -
Varina High School
Richmond, VA06-2015
Skills
- Effective Communication Abilities
- Public Safety and Transportation
- Inbound and Outbound Calling
- Medical Terminology Knowledge
- Retail Sales Customer Service
- CRM Software
- Microsoft Office
- Shipping and Receiving Understanding
Timeline
Senior Traffic Control Specialist
AWP
07.2018 - Current
Customer Service Representative
Maximus Call Center
10.2017 - 06.2018
Cashier Floor Supervisor
CHKD Thrift Store
01.2016 - 10.2017
General Laborer
Cadmus
08.2014 - 12.2015
High School Diploma -
Varina High School