Jason Briles
Roswell,NM
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Care Advocate
Sagility Health
11.2021 - 03.2023
- Worked closely with other departments when necessary to address interrelated concerns affecting customer experience.
- Improved customer satisfaction by addressing and resolving complaints efficiently.
- Conducted thorough research to provide accurate information and resolve complex issues effectively.
- Maintained detailed records of each interaction, ensuring accurate documentation for future reference or follow-up purposes.
- Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
Asset Protection Specialist
Walmart
05.2020 - 11.2021
- Managed and coordinated the regulatory affairs and asset management.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
- Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
- Ensured compliance with federal, state, and company regulations regarding workplace safety and loss prevention.
Team Lead
Walmart
08.2018 - 05.2020
- Promoted team building skills and fostered positive team relationships.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Owner
L.B.C. Landscaping
05.2011 - 10.2018
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Applied Science - Cyber Operations And Warfare
Strayer University
01.2024
G.E.D., Medical/Clinical Assistant -
Gary Job Corps
01.2010
Skills
- Asset management
- Critical thinking
- Customer service
- Time Management
- Team Leadership
- Critical Thinking
- Active Learning
- Call center experience
- Dispute Resolution
- Escalation management
Timeline
Customer Care Advocate
Sagility Health
11.2021 - 03.2023
Asset Protection Specialist
Walmart
05.2020 - 11.2021
Team Lead
Walmart
08.2018 - 05.2020
Owner
L.B.C. Landscaping
05.2011 - 10.2018
Associate of Applied Science - Cyber Operations And Warfare
Strayer University
G.E.D., Medical/Clinical Assistant -
Gary Job Corps