Jason Brooks
Indian Trail,NC
Summary
Dynamic Assistant Manager with proven expertise in team leadership and operational efficiency. Skilled in training staff and resolving customer inquiries, ensuring high satisfaction levels and streamlined operations.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Dollar General
Charlotte, NC
2024 - Current
- Oversaw daily store operations and staff scheduling to ensure efficiency.
- Trained and mentored new employees on company policies and procedures.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Implemented merchandising strategies to improve product visibility and appeal.
- Monitored sales performance to identify trends and opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Conducted regular stock checks and audits to ensure inventory accuracy.
- Coordinated with vendors for timely product delivery and restocking efforts.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained a clean and organized store environment for customers and staff.
- Resolved conflicts between team members in an effective manner.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
Customer Service Specialist, Sales
Cellcom
Green Bay, WI
2022 - 2024
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Assisted customers with inquiries and resolved issues efficiently.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided product information and recommendations to enhance customer experience.
- Communicated effectively with customers through various channels, including phone and email.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
- Collaborated with team members to improve service processes and workflows.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Supported sales team members to drive growth and development.
- Oversaw the warranty counseling process to manage expense controls.
Education
High School Diploma -
Union Academy
Monroe, NC06-2021
Skills
- Sales performance monitoring
- Merchandising strategies
- Inventory management
- Staff training
- Customer service
- Team collaboration
Timeline
Assistant Manager
Dollar General
2024 - Current
Customer Service Specialist, Sales
Cellcom
2022 - 2024
High School Diploma -
Union Academy