Tableau
Jason Brooner
Analytics, Marketing, Content Creation
Wellington,KS
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working with a passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes, and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level data analyst position. Ready to help the team achieve company goals. Methodical Visual Merchandiser offering 2 years of experience creating memorable and effective visual displays for both interior and exterior applications. Skilled in acquiring and applying product knowledge to drive sales and manage overstock. Aiming to fulfill role of increased responsibility to contribute immediate value to any Company team.
Overview
28
28
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Customer Support Specialist
TalentWorldGroup
11.2023 - Current
- Answer calls, emails, and chats to resolve customer issues
- Work on multiple projects for different clients.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Visual Merchandiser
Observa
09.2023 - Current
- Work as a freelance photographic merchandiser taking photos of product sets and shelf sets at local retailers for many companies
- Work remotely manage my time and own schedule.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Monitored and replenished display inventory and restructured according to available stock.
Master Merchandiser
Driveline Retail Merchandising
07.2023 - 09.2023
- Implemented loss prevention measures to reduce instances of theft or damage, preserving profitability margins at all times.
- Optimized store layout for seamless navigation, enhancing the overall shopping experience for customers.
- Managed inventory levels effectively, ensuring optimal stock availability while minimizing excess and waste.
- Collaborated with store management to plan and execute special events and promotions that drove foot traffic and revenue growth.
- Streamlined replenishment processes for improved efficiency in stocking shelves and maintaining abundant product selection.
Semi Truck Driver
Fischer Irrigation
11.2016 - 08.2020
- Maintained accurate logs of hours worked and miles driven in accordance with federal regulations
- Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tire rotations, and other service activities
- Loaded and unloaded cargo using proper techniques to ensure safe delivery
- Communicated with dispatch office regarding pickup and delivery times or changes on route.
Forklift Operator
Tyson Foods
10.2005 - 10.2016
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
Operations Manager
Johnson Enterprises
10.1996 - 09.2005
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Education
No Degree -
Cowley County Community College
Arkansas City, Kansas12.1993
High School Diploma -
Wellington High School
Wellington, Kansas 1989 - 1992
Skills
- Zoom
- Content Creation (copywriting)
- Customer Relationship Management (CRM)
- Content Production
- Creative Problem Solving
- Social Media Platforms
- Computer Proficiency
- Marketing Campaigns
- High Energy Attitude
- Budgeting for Campaigns
- Conflict Resolution
- Issue De-Escalation skills
- Excellent Communication skills
- Management skills
Cover Letter
Dear Hiring Manager,Please consider my application for your open position. I believe that my skillset and experience match well with your needs. I have included my resume for your review and look forward to learning more about the company.I am an experienced worker with demonstrated skills in multitasking, interpersonal communication, and computer efficiency. I am a dependable asset to the team, always punctual and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to achieve the end result. I am a quick study with a dedication to keep learning and improving on what I know. Being highly organized and detail-oriented makes it easier to manage my own time for the success of the team.When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my elderly mother. That experience has enhanced my talents in leadership, determination, and prioritization as I managed trained others, enforced rules and provided around-the-clock care. I am now settled, prepared to get back into the work force in a work from home role. I've attached my resume with additional details of my work experience and qualifications. If you have any questions, please feel free to contact me.Sincerely,Jason Brooner
Coursework
- Google,YouTube, Facebook Ads
- Google Creative Certified
- Certified in Google Analytics
- AI Powered Shopping Ads Certified
- Google Ads Measurement Certified
- Google Ads Video Certified
- Google Ad Search Professional Certified
- Google Ads App Certified
- Optimizing your Display & Video 360 Campaign
- Google Ads Display Certified
- MSN Project Management Certification
Personal Information
Title: Your New Employee
Certification
CRM Certification -MyLearningAcadeny 2023
PMP Certification - MyLearningAcadeny 2023
Google Analytics Certification -Coursera 2024
Data Analytic Certification -Merit America 2024
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Increased company market share by 13% in just 12 months establishing internet streaming of sports
Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave4-day work weekStock Options / Equity / Profit SharingWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Software
SQL
Microsoft 366
Canva
Chat GPT4
Slack
Google Search
Zoom
SEO Checker
Languages
English
Interests
Horror Movies
Golf
Live Music
Live Sports
Timeline
Customer Support Specialist
TalentWorldGroup
11.2023 - Current
Visual Merchandiser
Observa
09.2023 - Current
Master Merchandiser
Driveline Retail Merchandising
07.2023 - 09.2023
Semi Truck Driver
Fischer Irrigation
11.2016 - 08.2020
Forklift Operator
Tyson Foods
10.2005 - 10.2016
Operations Manager
Johnson Enterprises
10.1996 - 09.2005
High School Diploma -
Wellington High School
1989 - 1992
No Degree -
Cowley County Community College