Summary
Overview
Work History
Education
Skills
Timeline
17
Jason Brown

Jason Brown

Dana Point,CA

Summary

Excelled as a Public Programs Docent, enhancing visitor engagement through effective communication and enthusiastic hospitality. Demonstrated leadership in event planning and safety, significantly improving guest satisfaction and experience. Offering excellent customer service and public speaking skills. Career success working with patrons to create positive, indelible experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Public Programs Docent

The Ocean Institute
07.2023 - Current
  • Enhanced visitor experience by providing engaging and informative demonstrations of facilities.
  • Supervised marine animal touch tanks, making sure guests used proper required hand-cleansing procedures as well as providing information regarding safe touching methods.
  • Assisted in planning and execution of special events, increasing community engagement.
  • Participated in ongoing training sessions to stay current on institute policies, procedures, and exhibit updates.
  • Monitored animals for concerning signs of stress or health-related emergencies.
  • Implemented effective crowd control strategies during high-traffic periods to maintain safe and enjoyable environment for all visitors.
  • Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
  • Fostered welcoming atmosphere by greeting visitors upon arrival and assisting with wayfinding throughout facility.
  • Memorized institute history and layouts to provide comprehensive and top notch guest services.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Demonstrated superior professionalism while interacting with customers and docents.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Informed tour members of safety risks associated with touch tanks / other attractions, confirming customer and animal security.

Life Scout

Troop 872
02.2019 - Current
  • Organized memorable annual camps to foster camaraderie, teamwork, and personal growth among participants.
  • Strengthened community involvement by encouraging scouts to participate in volunteer opportunities and service projects.
  • Improved scouting skills by conducting comprehensive training sessions and outdoor activities.
  • Developed strong leadership qualities in scouts through mentoring, coaching, and hands-on experience.
  • Took advantage of numerous volunteer opportunities to give back to the community
  • Inspired lifelong love of learning through diverse experiences within various scouting programs, ultimately leading to well-rounded individuals with strong leadership skills.
  • Raised funds for scouting programs by planning engaging fundraisers and obtaining sponsorships from local businesses.
  • Enhanced scouting experience by staying updated with recent developments in organization, participating in professional development trainings, and incorporating new ideas into troop activities.
  • Implemented innovative teaching methods to engage scouts in learning about navigation, first aid, survival skills, and other essential topics.
  • Promoted environmental awareness among scouts through educational workshops, clean-up initiatives, and sustainable practices.
  • Ensured safety during camping trips and outdoor events by implementing strict guidelines and emergency protocols.
  • Maintained accurate records of scout progressions and achievements for timely award distribution and promotion eligibility evaluation through service as troop scribe.
  • Kept organized accounts of troop equipment and its use through service as troop quartermaster.
  • Managed patrol outings and advancement through service as patrol leader.
  • Achieved successful recruitment drives with targeted outreach strategies and compelling presentations (e.g. running troop booth at Scout-O-Rama)

Education

High School Diploma -

Dana Hills High School
Dana Point, CA
06.2026

Skills

  • Effective Communication

  • First Aid Training

  • Adaptive Learning

  • Time Management

  • Team Leadership

  • Safety Procedures

  • Public Speaking

  • Workplace Professionalism

  • Enthusiastic Attitude

Timeline

Public Programs Docent

The Ocean Institute
07.2023 - Current

Life Scout

Troop 872
02.2019 - Current

High School Diploma -

Dana Hills High School

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Jason Brown