Jason Buerlen
Rutland,MA
Summary
Dedicated professional with a proven track record at FUREVER FRIENDS and Barnes & Noble, excelling in customer service and pet sitting. Demonstrated adaptability and dependability, enhancing client retention and team performance. Achieved a significant increase in client satisfaction through exceptional care and communication, showcasing honesty and a positive attitude. Willingness to learn and try new things for potential career advancement.
Overview
22
22
years of professional experience
Work History
Pet Sitter
FUREVER FRIENDS
06.2002 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Gave medication to pets following guidelines from owners.
- Increased client retention rate through excellent communication skills and genuine love for animals.
- Reduced client anxiety regarding pet separation during vacations or work-related travel by providing regular photo updates showcasing animals'' well-being and happiness.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Newsstand Lead
Barnes & Noble
08.2004 - 07.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associates - Liberal Arts
Quinsigamond Community College
Worcester, MASkills
- Honest and Trustworthy
- Positive Attitude
- Punctual and Reliable
- Flexible Schedule
- Adaptability and Dependability
- Pet Sitting
- Customer Service
- Cleanliness Maintenance
- Regular Availability
- Schedule Adherence
- Valid Driver's License
- Clean Background Check
Timeline
Newsstand Lead
Barnes & Noble
08.2004 - 07.2011
Pet Sitter
FUREVER FRIENDS
06.2002 - Current
Associates - Liberal Arts
Quinsigamond Community College
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