Jason Buford
Memphis
Summary
Focused and enthusiastic offering highly effective background boosting client rapport, driving budget control and spearheading employee coaching and mentoring. Expert at identifying and resolving issues to enhance customer satisfaction. Offering extensive experience in managing well-run operations and achieving solid results. Skilled at cultivating relationships to support new and existing clients. Committed to driving teams toward success and sustaining organizational missions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Aimbridge Hospitality
10.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping and maintenance staff to address requests and complaints made by guests.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Property Manager
Alden's Gate HOA
10.2022 - Current
- Collecting rent and other property fees from tenants and individual owners
- Paying property expenses, including taxes, mortgages, payroll, insurance premiums and maintenance costs
- Reporting the property's financial status, occupancy and expiring leases to property owners
- Meeting potential tenants, showing them the property and assessing their applications in accordance with antidiscrimination law
- Advertising vacant properties and hiring a leasing agent to find tenants as needed
- Inspecting properties and arranging for repairs and new materials as required
- Arranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriate
- Investigating and resolving property complaints and rental violations.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Communicated effectively with owners, residents, and on-site associates.
Licensed Barber
Platinum Kutz
10.2021 - Current
- Resolved customers concerns with knowledgeable and professional approach
- Responded to customer inquiries by phone, email and in person
- Pursued continuing education and training to stay up to date with new trends and techniques
- Styled and designed traditional and contemporary hairstyles for men and women daily
- Utilized diverse knowledge to style hair as requested
- Conducted weekly product inventory counts and ordered new supplies
- Designed and recommended home hair care regimens and treatments to meet individual customer needs
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day
- Set up workstation and treatment room with products, equipment and supplies to facilitate services
- Fielded incoming phone calls and scheduled client appointments.
Community Resource Admin
Maximus-Family Matters
04.2023 - 08.2023
- Work directly with area community organizations to cultivate resources to eliminate barriers such as suspended driver's license or expungement of criminal records, current court orders, modification of child support orders, visitation, evictions, and financial services including tax preparation, EITC, and credit report resolutions
- Refer the participant to community organizations to address barriers
- Review STEPS for participant's ICP, case notes, and barriers
- Meet with the participant to discuss their employment, education, and parenting goals and challenges
- Responsible for working closely with the FSS to provide wraparound support for the participant and reinforce the program goals.
- Developed and implemented training programs for staff.
- Advocated for social and community service programs to increase awareness and funding.
- Collaborated with community members to develop and implement service initiatives.
- Partnered with local organizations to expand access to social and community services.
Production Associate
Cardinal Health Pharmaceuticals
12.2022 - 04.2023
- Follow SOP to process orders including picking, performing quality control checks, sorting, consolidating freight, building and wrapping pallets, packing, loading, and preparing the orders for shipment
- Cross trained in multiple areas of the warehouse participates in special projects
- Perform housekeeping and inventory control task.
Chief Administrative Officer
Power99damixx Radio
05.2020 - 12.2022
- Mentored individual staff members to enhance understanding of role within bigger picture of company operations, advising on approaches improving workplace outcomes
- Collaborated with departmental leaders and company executives to set and achieve financial goals and new client and client retention targets, striving to optimize customer satisfaction
- Liaised between corporate departments to coordinate operations and eliminate impediments to interdepartmental collaboration
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies, and company policies
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business
- Helped increase active listener audience by posting updates on station's social media pages
- Made promotional appearances at public or private events to represent radio station
- Answered phone calls from listeners to request songs or talk about current topics
- Built relationships with sponsors to promote endorsements.
Business Owner
Iservicecargo
06.2021 - 10.2022
- Organized, planned, and oversaw movement of vehicles, personnel, and cargo throughout country
- Coordinated driver loads and managed dispatch tasks
- Monitored daily routes and delivery schedules, tracking dispatches in real-time
- Identified and troubleshot logistical issues and delays, communicating issues to managers and customers
- Communicated with drivers during transit, clearly conveying route updates
- Trained drivers on safety, route knowledge and courier procedures through check rides and mentorship
- Delivered goods and services to customers on time and in excellent condition
- Achieved consistently high customer scores due to exceptional service
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Determined most expedient trip by mapping out driving routes ahead of time
- Documented daily mileage, gas, and other data
- Delivered customer orders and collected payments to keep accounts current
- Inspected vehicle and personally handled routine upkeep
- Maintained strict compliance with safety rules for passenger and driver protection
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
Business Owner
Byron & Sons Barber Shop
05.2005 - 10.2021
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed operations budgeting, accounts payable and accounts receivable and payroll
- Conferred with customers to understand needs and finalize purchase services
- Kept up to date on regulatory changes affecting business operations
- Set pricing structures according to market analytics and emerging trends
- Mentored and trained new hires on promoting/branding their services and customer service procedures
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
Local Program Coordinator
NATIONAL HIGH SCHOOL BASKETBALL ASSOCIATION
08.2012 - 07.2018
- National program established for high school student athletes to prepare them in basketball and life outside basketball
- Create programs based upon mentorship, academics, career development, and civic engagement
- Coordinated logistics for activities and events
- Maintained scheduling and optimal quality standards to keep audiences informed or entertained
- Uncovered issues to determine solutions and assist program participants
- Developed and distributed brochures, newsletters, and flyers for promotional literature
- Scheduled and developed program activities in accordance with program needs
- Delegated tasks to staff and volunteers during daily activities and organized events
- Developed and implemented new program features to address needs.
Business Owner
Junior Professionals Empowering Communities (JPEC)
01.2011 - 12.2017
- Is a sports management company that creates, manages, and organizes sporting events, teams, and training programs
- The mission of JPEC is to create an organization that brings athletic programs to our children that inspires, develops, and encourages our kids in a positive, healthy, and uplifting environment
- We aim to bring churches, schools, businesses, and government resources together to give our children more hope about their future
- We believe in developing all children no matter their physical abilities to give their best effort in life through the athletic principles of faith, teamwork, discipline, and preparation
- Developmental basketball league for boys and girls ages 5-13 from November to February
- This partnership was created for kids that want to play recreational basketball
- Established favorable relationship with Jr
- Grizzlies leagues to give the inner-city youth a great experience with the Memphis Grizzlies
- Cultivated and maintained positive youth interaction/relationships to promote a healthier lifestyle to keep them enthused about becoming more physically and mentally fit.
Accounting Clerk
CITY OF MEMPHIS, DEPARTMENT
07.2005 - 12.2010
- Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting
- Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records
- Kept records current and accurate with skilled reconciliations and variance resolutions
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities
- Assessed data and information to check entries, calculations, and billing codes for accuracy
- Reorganized the filing system, implemented an efficient database, maintain the changes, and supervise the security of the personal information for 5,000 Solid Waste Discount Program recipients in Access Database
- Researched and resolved collections disputes to maintain customer relationships.
Education
No Degree -
University of Memphis
Memphis, TNHigh School Diploma -
Hardin County High School
Savannah, TN05.1995
Skills
- Issue Resolution
- Microsoft Office
- Production Staff Coordination
- Critical Thinking
- Problem-Solving
- Employee Work Scheduling
- Program Guidelines Adherence
- Event Coverage Planning
- Standard Operating Procedures
- Sales Growth
- Operations Experience
- Creative and Innovative
- Relationship Building
- Opportunities Identification
- Strategic Account Planning
- Customer Service
- Internet Savvy
- Preparing Contracts
- Community Involvement
- Strong Lead Development Skills
- Business Development
- Investor Relations
- Strategic Planning and Execution
- Effective Communicator and Public Speaker
- Executive Leadership
- Business Management
- Outstanding Customer Service
- Promotions Understanding
- Guest Services
Certification
- Licensed Master Barber - 2005
- FMSCA Motor Authority, Iservice Cargo Couriers - 2021
- CoStarters Business Accelarator Graduate 2022
Timeline
Front Desk Agent
Aimbridge Hospitality
10.2023 - Current
Community Resource Admin
Maximus-Family Matters
04.2023 - 08.2023
Production Associate
Cardinal Health Pharmaceuticals
12.2022 - 04.2023
Property Manager
Alden's Gate HOA
10.2022 - Current
Licensed Barber
Platinum Kutz
10.2021 - Current
Business Owner
Iservicecargo
06.2021 - 10.2022
Chief Administrative Officer
Power99damixx Radio
05.2020 - 12.2022
Local Program Coordinator
NATIONAL HIGH SCHOOL BASKETBALL ASSOCIATION
08.2012 - 07.2018
Business Owner
Junior Professionals Empowering Communities (JPEC)
01.2011 - 12.2017
Accounting Clerk
CITY OF MEMPHIS, DEPARTMENT
07.2005 - 12.2010
Business Owner
Byron & Sons Barber Shop
05.2005 - 10.2021
No Degree -
University of Memphis
High School Diploma -
Hardin County High School