Summary
Overview
Work History
Education
Skills
Timeline
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Jason Caffrey

Linville,VA

Summary

Accomplished leader with a proven track record, enhancing operational efficiency and driving a revenue growth. Expert in Salesforce configuration and adept at fostering teamwork, strategic planning, staff development, and executing promotional campaigns. Consistently delivers improved customer satisfaction and market expansion.

Overview

13
13
years of professional experience

Work History

Director of Food and Nutrition Services

Morrison Healthcare
03.2013 - 08.2017
  • Directed day to day operations for a 12-hospital system
  • Evaluated staff performance regularly, providing constructive feedback and supporting career growth opportunities.
  • Responsible for managing the client relationship, patient experience, and other departments within the hospital.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed strong relationships with vendors, ensuring consistent supply of high-quality ingredients at competitive prices.

Regional Sales and Marketing Manager

Morrison Healthcare
05.2013 - 08.2017
  • Expanded market reach by identifying new opportunities for growth and penetration within target demographics.
  • Coordinated seasonal promotional campaigns, aligning offers with consumer demand patterns for optimal results during peak periods.
  • Developed training materials for over 800+ staff members to improve their understanding of marketing objectives and enhance customer experience.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Customer Care Manager

Rosetta Stone
02.2009 - 02.2013
  • Managed 6 direct reports, 30 in house agents and 100+ remote
  • Established higher standards by redesigning employee performance scorecards to capture essential qualities of high level customer service.
  • Developed new employees, and managers, with on going performance assessment and growth opportunities.
  • Strengthened service training and development program integrating strong mentoring/coaching element to new hire training.
  • Increased overall efficiency by playing a key role with implementation and training of a new Salesforce CRM software system.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

General Manager

Applebee's
02.2005 - 01.2009
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Implemented operational strategies and effectively built customer, and employee loyalty.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions within the organization.
  • Drove revenue growth by 10%, identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Increased customer satisfaction 15%, by addressing and resolving concerns in a timely manner

Education

Health Administration -

James Madison University
Harrisonburg, VA

Skills

  • Organizational Tracking Systems
  • Target Market Identification
  • Product Promotion
  • Advertising Campaigns
  • CRM Software
  • Workflow Management
  • Salesforce Configuration
  • Data Management
  • Report Building
  • Operational Efficiency
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Multitasking Abilities
  • Onboarding
  • Training and Mentoring
  • Project Management

Timeline

Regional Sales and Marketing Manager

Morrison Healthcare
05.2013 - 08.2017

Director of Food and Nutrition Services

Morrison Healthcare
03.2013 - 08.2017

Customer Care Manager

Rosetta Stone
02.2009 - 02.2013

General Manager

Applebee's
02.2005 - 01.2009

Health Administration -

James Madison University

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Jason Caffrey