Jason Calixto
San Leandro,CA
Summary
Experienced in analyzing issues on service calls and finding effective solutions. Enthusiastic individual with an engaging and pleasant personality for every customer interaction. Expertise in building strong customer relationships and providing exceptional service. Outstanding diagnostic skills and detail-oriented approach. Valuable team player with high organization and capability to handle multiple projects simultaneously with accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Complaint Investigation Technician
Abbott Diabetes Care
05.2022 - 03.2023
- Meticulously reviews product performance, collaborates with cross-functional teams and analyzes customer feedback to conduct in-depth investigations resulting in swift resolution of complaints
- Maintained comprehensive records of investigation findings, corrective actions, and preventive measures in adherence to regulatory and company guidelines.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Engineering Lab Tech
Tesla Motors
02.2021 - 05.2022
- Conduct hands-on testing and analysis of battery cells and components to ensure they meet performance, safety, and quality standards
- Operate and maintain sophisticated laboratory equipment for measuring key battery metrics, including capacity, voltage, energy density, and thermal stability
- Assist in the development and optimization of battery cell manufacturing processes, including material formulation, cell assembly, and testing protocols.
- Reduced equipment downtime through proactive maintenance and troubleshooting of engineering lab tools.
- Implemented preventative maintenance programs that resulted in fewer unplanned equipment outages and increased productivity within the lab setting.
Quality Technician
Tesla Motors
08.2020 - 02.2021
- Performed inspections and performance tests on battery cells and packs, guaranteeing compliance with quality standards and specifications
- Collaborate effectively with engineering teams to identify and document any anomalies or malfunctions present in battery components, actively participating in investigations of root causes and implementing necessary corrective actions.
- Developed and refined quality control procedures and protocols for battery manufacturing, aligned with industry standards and Tesla’s quality goals
- Analyze quality data and generate detailed reports on battery performance, defect rates, and process improvements, driving data-informed decision-making
- Perform regular audits of battery production processes to ensure compliance with safety regulations and Tesla’s internal quality standards
- Collaborate with production teams to provide training on quality standards, inspection techniques, and best practices for battery systems.
Quality Inspector
Tesla
01.2020 - 08.2020
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Education
High School Diploma -
Royal Sunset High School
Hayward, CA03.2013
CIS Computer Programming -
Laney College
Oakland, CA08.2024
Skills
- Data Analysis
- Material Handling
- Lab Equipment Operation
- Measurement Tools
- Attention to Detail
- Quality Control
- Preventive Maintenance
- Documentation And Reporting
- Repair services
- Issue Resolution
- Works Well Under Pressure
- Multitasking and Organization
Certification
- California Driver's License
- Transportation Worker Identification Credential (TWIC) – Transportation Security Administration.
Timeline
Complaint Investigation Technician
Abbott Diabetes Care
05.2022 - 03.2023
Engineering Lab Tech
Tesla Motors
02.2021 - 05.2022
Quality Technician
Tesla Motors
08.2020 - 02.2021
Quality Inspector
Tesla
01.2020 - 08.2020
High School Diploma -
Royal Sunset High School
CIS Computer Programming -
Laney College
- California Driver's License
- Transportation Worker Identification Credential (TWIC) – Transportation Security Administration.
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