Danielle Rodriguez
Oceanside,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Health Concierge
Aetna, a CVS Health
Chesapeake, VA
07.2023 - 12.2023
- Evaluated new programs or initiatives designed to improve the quality of healthcare services offered.
- Collaborated with clinical and administrative staff to meet patient needs.
- Provided patient advocacy services to individuals and families with healthcare needs.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
Shift Leader
Plant Power Fast Food
Encinitas, CA
05.2022 - 08.2022
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assessed reports and adjusted workflows to realign with targets.
- Coached team members to increase productivity and reduce workplace accidents.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Scheduled team members for shifts based on business needs and customer demand.
- Checked orders for quality and completeness.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Cashier
Del Taco
Oceanside, CA
09.2017 - 11.2021
- Inspected orders to make sure they were accurate before handing them to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained work area and kept cash drawer organized.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed payments, gave change and issued receipts for orders.
- Greeted customers and provided friendly customer service.
- Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
- Maintained cleanliness of work area throughout shift.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Assisted in maintaining inventory levels by ordering supplies when needed.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Sanitized frequented areas and equipment using approved supplies.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
In Store Shopper
Publix
Bradenton, FL
08.2020 - 01.2021
- Completed pickup and shopping orders for customers within local area.
- Tracked sales data using computer systems such as POS registers.
- Conducted routine maintenance of shopping carts, baskets, and other equipment.
- Suggested comparable products to replace out-of-stock items.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
- Assisted teammates with daily tasks during peak periods.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Style Consultant
Target
Oceanside, CA
11.2019 - 01.2020
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Suggested ideas for improving store operations and increasing profits.
- Built and maintained relationships with peers and upper management to drive team success.
- Adhered to company initiatives and achieved established goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Conducted inventories on a regular basis to track stock levels.
- Worked with fellow sales team members to achieve group targets.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Placed special orders or called other stores to find desired items.
- Assisted customers with product selection, sizing and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Organized stockroom shelves according to size, color or style.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
Education
High School Diploma -
El Camino High School
Oceanside, CA06-2018
Skills
- Research Abilities
- Data Entry
- Inbound and Outbound Calling
- Order Fulfillment
- Detailing Plans
- Customer Support
- Resolving Problems
- Patient Documentation
- Customer Service
- Conflict Resolution
- Attention to Detail
- Reliability and Dedication
- Insurance Verification
- Punctual and Hardworking
- Multi-Task Management
- Active Listening
- Microsoft Excel
- Positive and Professional
- Adaptive Team Player
- Safe Cleaning With Chemicals
- Attention to Detail
- Organization and Time Management
Timeline
Health Concierge
Aetna, a CVS Health
07.2023 - 12.2023
Shift Leader
Plant Power Fast Food
05.2022 - 08.2022
In Store Shopper
Publix
08.2020 - 01.2021
Style Consultant
Target
11.2019 - 01.2020
Lead Cashier
Del Taco
09.2017 - 11.2021
High School Diploma -
El Camino High School
Similar Profiles
CHRISTINE DOLSCHRISTINE DOLS
SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)SENIOR MANAGER, NETWORK CONTRACTING at Aetna, a CVS Health Company (First Health Network)
JENNIFER PATTERSONJENNIFER PATTERSON
Supervisor, Plan Sponsor Services at Aetna, a CVS Health CompanySupervisor, Plan Sponsor Services at Aetna, a CVS Health Company
Jensine PryorJensine Pryor
Complaint and Appeal Analyst at Aetna, a CVS Health CompanyComplaint and Appeal Analyst at Aetna, a CVS Health Company
Stacie Schindler, LPNStacie Schindler, LPN
Manager, Underwriting at Aetna, a CVS HealthManager, Underwriting at Aetna, a CVS Health
Angela Schwab PhDAngela Schwab PhD
Senior Labor Relations Representative at California School Employees AssociationSenior Labor Relations Representative at California School Employees Association