- OTB Brands and Luxury Fashion
- Creative Writing
Jason Cao
Santa Ana,CA
Summary
Refined, detail-oriented associate with experience in design-driven retail and elevated client service. Skilled in consultations, relationship building, and maintaining high presentation standards. Brings an intentional, thoughtful approach to service and a strong appreciation for craftsmanship and fashion design.
Overview
3
3
years of professional experience
Work History
Shift Leader
Nekter Juice Bar Inc.
Costa Mesa, CA
04.2024 - Current
- Deliver elevated, personalized customer service in a fast-paced environment
- Resolve customer concerns calmly and professionally to ensure satisfaction and brand standards
- Lead shifts by coordinating team workflow and maintaining service efficiency
- Maintain product presentation, cleanliness, and visual standards
- Manage inventory receiving, stocking, and organization with attention to accuracy and detail
- Handle cash transactions and POS operations with accountability
Sales Associate
Crate and Barrel
Costa Mesa, CA
10.2023 - 04.2024
- Delivered elevated, design-focused client experiences through personalized product consultations
- Demonstrated extensive product knowledge, including materials, craftsmanship, and care
- Built client relationships by understanding lifestyle needs and preferences
- Consistently surpassed individual sales goals through strategic upselling and cross-selling
- Represented brand values with professionalism, discretion, and attention to detail
- Maintained visual merchandising and presentation standards aligned with brand identity
Barista
Sunmerry Bakery
Garden Grove, CA
05.2023 - 11.2023
- Delivered warm, efficient customer service while maintaining brand standards
- Managed POS transactions and cash handling with accuracy and accountability
- Prepared beverages consistently and efficiently during high-volume periods
- Maintained organized product displays and stock presentation
- Supported store opening/closing procedures and overall operational readiness
Steward
Disneyland California Adventure
Anaheim, CA
01.2023 - 05.2023
- Contributed to exceptional guest experiences in a high-volume, service-driven environment
- Maintained strict cleanliness, sanitation, and safety standards in accordance with company policies
- Organized and managed equipment and kitchenware with efficiency and attention to detail
- Operated commercial equipment while adhering to safety and operational guidelines
- Supported team coordination in fast-paced settings requiring consistency and professionalism
Education
High School Diploma -
La Quinta High School
Westminster, CABachelor of Arts - English
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Fluent in Vietnamese and English
- Professional Communication
- Attention to Detail
- Product Knowledge
- Trend & Fashion Knowledge
- Design-driven Selling
- Problem solving and Customer Service
- Cash Handling
Interests
Timeline
Shift Leader
Nekter Juice Bar Inc.
04.2024 - Current
Sales Associate
Crate and Barrel
10.2023 - 04.2024
Barista
Sunmerry Bakery
05.2023 - 11.2023
Steward
Disneyland California Adventure
01.2023 - 05.2023
High School Diploma -
La Quinta High School
Bachelor of Arts - English
California State University, Fullerton