Jason Capps
Marydel,DE
Summary
I'm a experienced manager in leading team members in on-time job completion, assigning tasks, training employees, providing feedback and mediate interpersonal conflicts and implement company procedures. I have excellent communication and listening skills. I provide leadership and vision which drives teams to meet goals. I also have a background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Account Executive
Republic Services - Wilmington Division
06.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Met and exceeded service level goals by identifying and achieving standards and expectations.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Upsold special packages while preparing quotes for potential clients.
Manager/Employee Supervisor - VOLUNTEER
Marydel Volunteer Fire Company, Inc.
04.2009 - Current
- Evaluated employee performance on six months basis and conveyed constructive feedback to improve skills.
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 25 - 30 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Improved staff morale and reduced employee turnover by 100%.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Evaluated report data to proactively adjust and enhance operations.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Approved regular payroll submissions for employees.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Implemented performance review and motivational strategies to elevate HR team results.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Developed focused training programs, leadership pipeline and succession plans.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched proper tax accounting treatment of various transactions.
- Monitored compliance with generally accepted accounting principles and company procedures.
- Prepared and monitored sick leave files and served as administrator of sick leave program.
Behind the Wheel Instructor
Republic Services - Felton Division
08.2019 - 06.2022
- Conducted new hire training on multiple routes with preferred work methods and safety.
- Taught drivers how to drive, shift and back up trucks.
- Operated with safety and skill to avoid accidents and delays.
- Maintained safe driving record by observing road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle.
- Maintained current Class A CDL with Hazardous Materials and Tanker endorsements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Emergency Medical Technician
Frederica Vol. Fire Company
07.2016 - 12.2019
- My duties include staffing a BLS unit and providing emergency care to the community.
- Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Perform emergency diagnostic and treatment procedures, such as airway management, or CPR/AED, during ambulance ride.
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.
- Maintained computer and physical filing systems.
Emergency Medical Technician
PRIME CARE MEDICAL TRANSPORT
01.2007 - 04.2019
- Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Immobilize patient for placement on stretcher and ambulance transport, using backboard or other spinal immobilization device.
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.
- Perform emergency diagnostic and treatment procedures, such as airway management, or CPR/AED, during ambulance ride.
- Trained employees to use and under stand the new DEMRS system.
Emergency Medical Technician
AMERICAN LEGION AMBULANCE SERVICE
04.2009 - 06.2018
- Duties include staffing a BLS unit and providing emergency care to the community.
- I have worked in this capacity for over eight years and dealt with a wide variety of heath care situations.
- My responsibilities include shift supervisor and training new EMTs and reviewing their work.
- Administer first aid treatment or life support care to sick or injured persons in pre-hospital settings.
- Perform emergency diagnostic and treatment procedures, such as airway management, or CPR/AED, during ambulance ride.
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment.
- Maintained computer and physical filing systems.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Answered calls and emails at the company's help desk, assisting employees and customers with troubleshooting computer issues.
- Linked computers to the network and to peripheral equipment, including printers and scanners.
- Used diagnostic tools to identify hardware failures and replace components that were not functioning.
- Backed up company data on a regular basis, which proved effective in successfully recovering critical information after a malware attack.
Management Analyst III
State of Delaware Office of EMS
03.2013 - 09.2015
- Verified data integrity and accuracy.
- Produced ad hoc reports and documents for senior team members.
- Created multimedia presentations.
- Performed initial client assessment and analysis to begin research process.
- Worked directly with Fire & EMS Companies to train and implement the new state EMS reporting system.
- Responded to Fire & EMS Companies requests via telephone and email.
Education
Emergency Medical Technician -
Bayhealth Educational Center
Dover, DE07.2006
High School Diploma -
Blountstown High School
Blountstown, FL05.1997
Skills
- Data analysis
- Hardware evaluation
- Skilled in MS Office
- Skilled in Networking
- Skilled in Computers
- Management
- Public Communication
- Planning
- Field Training Officer
- Preparing budgets
- Account auditing
- Customer service
- Data entry
- Inventory management
- Staff Management
- Business planning
- Financial Management
- Strategic Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Provided extensive technical support to Fire/EMS company.
- Network
Updated and installed new network systems. - Security Solutions
Managed client network security through installation of firewalls and VPN's. - System Design
Conceptualized and designed Fire Station Networks that resulted in more stable networking. - Monitored and assessed issues that arose with clients, ensuring immediate resolution which promoted stronger relationships and resulted in more lucrative projects.
- Mentored and developed subordinates to create seamless, tight knit team.
- Implemented corrective and preventive measures.
- Administered stabilizing medical care to citizens.
- Reviewed and identified areas for organizational improvement.
- Prepared and recommended long-range plans for the development of the department.
- Trained with other departments to facilitate mutual aid response.
- Promoted teamwork, communication and conflict resolution among shifts, districts and other departments and agencies.
Affiliations
- 2018 - 2019: President, Delaware State EMS Association
- 2016 - 2018: Vice President Delaware State EMS Association
- 2013 - 2014: President Kent County EMS Association
- 2011 - 2013: Vice President Kent County EMS Association
Certification
- Certified Field Training Officer (FTO)
- Certified Emergency Medical Technician
- Certified AHA CPR/First Aid Instructor
- Certified in CPR/First Aid
Timeline
Account Executive
Republic Services - Wilmington Division
06.2022 - Current
Behind the Wheel Instructor
Republic Services - Felton Division
08.2019 - 06.2022
Emergency Medical Technician
Frederica Vol. Fire Company
07.2016 - 12.2019
Management Analyst III
State of Delaware Office of EMS
03.2013 - 09.2015
Manager/Employee Supervisor - VOLUNTEER
Marydel Volunteer Fire Company, Inc.
04.2009 - Current
Emergency Medical Technician
AMERICAN LEGION AMBULANCE SERVICE
04.2009 - 06.2018
Emergency Medical Technician
PRIME CARE MEDICAL TRANSPORT
01.2007 - 04.2019
Emergency Medical Technician -
Bayhealth Educational Center
High School Diploma -
Blountstown High School
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