Jason Carlock
Canyon Country,CA
Summary
Talented with exceptional marketing skills and sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
22
22
years of professional experience
Work History
Realtor
eXp Realty of Greater Los Angeles
2023.01 - Current
- Client/Relationship Management, Sales, Marketing, Negotiating, Compliance
- Provided expert advice to clients on evaluating properties, including assessing market value, property condition, and investment potential, ensuring customer satisfaction throughout the process
- Utilized excellent communication and negotiation skills to achieve favorable outcomes for both parties
- Managed the entire real estate transaction process, ensuring all necessary paperwork, contracts, and disclosures are accurately complete and submitted in a timely manner
- Maintained regular and effective communication with clients through various channels, such as phone calls, emails, and meetings, promptly addressing their inquiries, providing updates, and offering guidance throughout the buying/selling process.
Outside Sales Representative
Spectrum
2019.09 - 2022.03
- Sales, Customer Service, Service and Support
- Obtained new residential customers by engaging in door-to-door outreach based on assigned leads
- Crafted and delivered sales presentations/proposals highlighting products and services tailored to meet clients' needs
- Contributed to team objectives and collective goals by actively engaging in all designated sales meetings and training programs within the organization
- Successfully met monthly sales quotas for high-speed data, mobile, landline phone, and video sales within the organization
- Efficiently managed all administrative responsibilities concerning sold products, adhering to departmental practices, policies, and procedures
- Kept abreast of competitors' activities within the assigned territory, promptly informing the manager of any changes in competitive pricing programs, marketing directives, or door-to-door sales tactics
- Well-versed in computer operating systems and software applications, along with a comprehensive understanding of consumer and commercial communication devices such as PDAs, smartphones, routers, modems, set-top converters, and wireless devices
- Expertise in cable/telecommunications services, particularly data networking fundamentals, and adeptness in educating consumers about relevant products and services as required.
Telephone Partner Account Specialist Level 4 (TPAS IV)
Arvato Bertelsmann
2017.11 - 2019.01
- Skype Meetings, Cloud Competencies, Onboarding, Data Entry, Partner Management
- Manage, Maintain and Service an assigned portfolio of Microsoft partners looking to use Microsoft cloud products to grow their businesses
- Scheduling recurring Skype meetings with partners to discuss progress and encourage program participation for successful completion
- Onboarding new partners that have requested more info about the different cloud competencies and requirements to acquire them.
Residential Tech Support
DSL Extreme
2016.12 - 2017.08
- Tech Support, Networking, Troubleshooting, Inbound Call Center
- Resolve Customer Service and Technical Support issues via phone calls and emails
- Assist customers with Internet and Phone Service-related issues by performing basic problem solving and walking clients through necessary troubleshooting steps
- Educate customers as it pertains to using email, surfing the web, and connecting to the Internet
- Provide an amazing experience for clients by providing excellent customer service.
High Value Associate
United Parcel Service
2015.03 - 2016.10
- Logistics, Excel Spreadsheets, Tracking, Inventory Management, Security, Data Entry
- Auditing high-value claim shippers
- Locating high-value packages in the center or hub and ensure proper handling
- Contacting destination hubs or centers to notify them of the status of high-value packages
- Performing loss prevention activities related to center or operation physical security
- Basic data entry and retrieval of information with limited software and database knowledge.
Customer Service Representative and Sales (Seasonal)
Applied Perceptions
2014.11 - 2015.02
- Sales, Customer Service, Order Tracking
- Place customer orders and inform them about any promotions or upsells available
- Build rapport and keep the customer engaged throughout the ordering process to make for a delightful shopping experience
- Save the sale by informing the customer of the great benefits of the product when customers call in looking to cancel their free trial.
Mortgage Analyst
Bank of America
2012.03 - 2014.01
- Customer Service, Banking, Data Entry
- Review assigned files to ensure policies, procedures, and timeframes were followed during the foreclosure process
- Determine if ownership of the note and mortgage was properly documented when foreclosure proceedings were initiated and document any exceptions
- Determine if the foreclosure proceeding was processed in accordance with applicable state and federal laws, including SCRA and US Bankruptcy Codes, and document any exceptions
- Validate fees and penalties charged and assessed were reasonable, customary, and within the applicable state and federal laws, and document any exceptions
- Determine if there is evidence of a direct relationship between loss mitigation procedural errors and harm to the borrower.
Default Specialist Level III
Chase Bank
2008.03 - 2012.02
- Collections, Portfolio Management, Servicing
- Taking inbound calls for customer service, collections, and questions regarding the loss mitigation process
- Discussing financials with borrowers and their agents to set up repayment plans to cure delinquency
- Consulting with them on alternatives to foreclosure.
Assembler Level 2
St. Jude Medical
2002.03 - 2007.07
- Manufacturing, Data Entry, Quality Control
- Medical Device assembly (for Pacemakers) using a predefined set of manufacturing operations as part of a 12 person team
- Perform various operations on devices throughout the production process
- Verifying paperwork and proper labeling of parts as needed for safety and proper construction
- Attend meetings and trainings regularly to learn new skills and stay up to date on new technologies as they emerged
- Training and certification of new employees and team members coming over from other departments.
Education
Associates -
ITT Technical Institute
Sylmar11.2016
High School Diploma -
John F. Kennedy High School
Mission Hills, CA06.2000
Skills
- Web/Graphic Design (Site Creation, Design, Build/Wordpress, Webflow, Canva, etc.)
- Digital Marketing (Facebook/Instagram, Page Creation/Optimization, Retargeting, Pixel, Email)
- Networking (Lan, Wan, WLan) and Protocols (TCP/IP, HTTP, POP 3, and SMTP)
- Smart device software install, configuration, and troubleshooting
- Sales, marketing, brand creation and awareness
- DRE Licensed
Timeline
Realtor
eXp Realty of Greater Los Angeles
2023.01 - Current
Outside Sales Representative
Spectrum
2019.09 - 2022.03
Telephone Partner Account Specialist Level 4 (TPAS IV)
Arvato Bertelsmann
2017.11 - 2019.01
Residential Tech Support
DSL Extreme
2016.12 - 2017.08
High Value Associate
United Parcel Service
2015.03 - 2016.10
Customer Service Representative and Sales (Seasonal)
Applied Perceptions
2014.11 - 2015.02
Mortgage Analyst
Bank of America
2012.03 - 2014.01
Default Specialist Level III
Chase Bank
2008.03 - 2012.02
Assembler Level 2
St. Jude Medical
2002.03 - 2007.07
Associates -
ITT Technical Institute
High School Diploma -
John F. Kennedy High School
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