Jason Carr
Maynard,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
10.2004 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery cost.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
- Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Identified and reported potential security risks during mail delivery, contributing to community safety.
- Reduced incidence of lost or damaged mail by implementing careful handling procedures.
- Increased community trust by providing consistent and accurate mail delivery services.
- Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
- Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
- Enhanced safety of mail items by implementing secure handling and delivery practices.
- Utilized technology tools for route planning and tracking, enhancing delivery reliability.
- Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
- Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
- Adapted to varying weather conditions to ensure uninterrupted mail service.
- Streamlined mail sorting processes, improving efficiency and reducing delivery times.
- Contributed ideas for postal service improvement during team meetings, demonstrating proactive approach to job responsibilities.
- Employed GPS and other navigational tools to find shortest routes to locations.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Observed traffic and safety regulations for safe transport and delivery of mail.
- Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
- Steward representing carriers.
- Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
Sterile Processing Technician
Emerson Hospital
01.2001 - 09.2004
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Inspected sterile package integrity prior to distribution.
- Verified and maintained proper documents and records for sterilization.
- Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Increased compliance with infection control standards through regular inspection and maintenance of sterilizers.
- Ordered and restocked supplies for decontamination and surgical areas.
- Facilitated seamless communication between departments, coordinating with clinical staff on equipment needs and availability.
- Enhanced team knowledge and compliance with best practices in sterilization through regular training sessions and updates.
- Facilitated positive working environment by mentoring new technicians, fostering team-oriented atmosphere.
Education
Associate of Science - Science
Becker College
Leicester, MASkills
Multitasking
Problem-solving abilities
Reliability
Excellent Communication
Critical Thinking
Organizational Skills
Team Collaboration
Active Listening
Adaptability and Flexibility
Team building
Professionalism
Timeline
Mail Carrier
United States Postal Service, USPS
10.2004 - Current
Sterile Processing Technician
Emerson Hospital
01.2001 - 09.2004
Associate of Science - Science
Becker College