Summary
Overview
Work History
Education
Skills
References
Timeline
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Jason Carrillo

Antioch,CA

Summary

JM&A Certified Auto F&I Manager with over 5 years of experience in the automotive industry, proven track record of achieving a 75% closing ratio in sales while establishing strong relationships with customers and finance institutions. Core competencies include strategic planning, customer relationship management, and bilingual communication skills. Detail-oriented problem solver skilled in automotive systems.

Overview

10
10
years of professional experience

Work History

Service Writer/Estimator Mentor

Crash Champions
Concord, California
09.2024 - Current
  • Provided training to junior estimators regularly.
  • Ensured all estimates adhered strictly to BAR compliance standards.
  • Supported daily operations, guaranteeing smooth workflow and efficient production processes.
  • Streamlined workflow to boost productivity.
  • Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
  • Collected deposits or payments and arranged for billing.
  • Conducted regular reviews of employee performance evaluations against established standards.
  • Provided job estimates by conducting research and contacting vendors.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.

General Manager

G & C Autobody
Pittsburg/Oakland
06.2021 - 09.2024
  • Manage a team of 11 employees, resulting in a 60% increase in overall service efficiency within one year.
  • Prepared detailed repair orders that accurately captured customer concerns and service recommendations, improving communication and transparency.
  • Organized and facilitated social, diversity, and training activities.
  • Achieved cost savings by accurately planning repair schedules based on workload projections.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Collaborated with the business owner to strategize on sales and operational improvements, leading to record profit margins.
  • Provided support during staff shortages.

Driver

UPS
Oakland
10.2020 - 06.2021
  • Delivered goods and services to customers on time and in excellent condition.
  • Managed time efficiently when making multiple stops along designated routes.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Utilized GPS and maps for efficient route planning.
  • Checked loads to ensure that cargo was secure and distributed evenly.

Sales Consultant/F&I Manager

Hendrick Auto Group
El Cerrito, CA
08.2017 - 04.2020
  • Finalized transactions following legal and ethical guidelines, and meticulously prepared federal, state, and dealer paperwork for submission.
  • Identified customer's financing needs and explored payment options.
  • Consistently provided exceptional customer support.
  • Increased revenue by skillfully upselling, closing customer sales, and driving product benefits around client needs; the closing ratio was a high 75%.
  • Participated in regular training sessions on new products, services, and industry trends.
  • Negotiated deals and handled complaints or objections.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Maintained accurate records of all sales activities in the CRM system.

Sales and Leasing Consultant

Hanlees Auto Group
Richmond, CA
02.2015 - 05.2017
  • Followed up with customers to build long-term relationships and successful referrals.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Showcased vehicle features and took customers on test drives in local area.
  • Computed purchases and received and processed cash or credit payment.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.

Education

High School Diploma -

Richmond Highschool
Richmond, CA
06-2013

Some College (No Degree) - Criminal Justice

Contra Costa College
San Pablo, CA

Skills

  • Bilingual
  • Vehicle Sales Expertise
  • Successful Dealership F&I Performance
  • Detail-Oriented & Problem-solving
  • Knowledge of Automotive Systems
  • Motivated, self-starter & critical decision-making skills

References

References available upon request.

Timeline

Service Writer/Estimator Mentor

Crash Champions
09.2024 - Current

General Manager

G & C Autobody
06.2021 - 09.2024

Driver

UPS
10.2020 - 06.2021

Sales Consultant/F&I Manager

Hendrick Auto Group
08.2017 - 04.2020

Sales and Leasing Consultant

Hanlees Auto Group
02.2015 - 05.2017

High School Diploma -

Richmond Highschool

Some College (No Degree) - Criminal Justice

Contra Costa College

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Jason Carrillo