Jason Cartee

Optical Department Manager

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
• Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Verified and updated patient records promptly to guarantee accurate prescription information.
• Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
• Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
• Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
• Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
• Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
• Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
• Maintained safe, clean and organized environment to increase patient comfort.
• Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
• Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Operated lensometers to orient and mark uncut lenses for eyeglasses.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
• Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
• Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
• Confirmed quality control standards were met for all eyewear and contact lenses.
• Learned new catalog of items to present current options to patients.
• Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.

Account Manager/ Customer Service