Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jason Carter

Mastic,NY

Summary

Experienced HVAC service technician with a strong background in maintaining and repairing HVAC systems. Committed to delivering high-quality work and maximizing efficiency in every project. Demonstrates a proven ability to diagnose and resolve technical issues, resulting in improved system performance. Utilizes critical thinking and problem-solving skills to ensure optimal operation and customer satisfaction. Skilled in troubleshooting and optimizing HVAC systems to meet client needs, including recommending upgrades and new equipment when necessary.

Overview

18
years of professional experience
1
Certification

Work History

Tragar

HVAC Technician
01.2024 - Current

Job overview

  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.

Petro Home Services

HVAC Technician
06.2014 - 12.2023

Job overview

  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Identifying revenue-generating opportunities, making recommendations to customers, and closing any sales that can be immediately performed
  • Set, repair and maintain tanks and cylinders, install first stage line, conduct system tests and ready installation for inspection. Purge propane cylinders and tanks, fill storage containers, perform basic outside leak repair.

Petro Oil

Payroll Administrator
10.2011 - 05.2014

Job overview

  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Processed payroll garnishments such as tax liens and child support.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Responded to employee inquiries to provide information regarding payroll deductions and related issues.

Verizon Wireless

Customer Service
04.2007 - 07.2008

Job overview

  • Provide exceptional customer service and technical support for internal and external voice and data product customers
  • Troubleshoot hardware and software issues and identify network/applications issues
  • Provide detailed information on how to configure data and voice products
  • Verify provisioning and diagnose device or Network issues
  • Trouble shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration
  • Use various administrative department tools and on-line resources for customer resolution
  • Use trouble ticket system for tracking customer interactions and problem resolution
  • Evaluate customers concerns and resolve problems to customer satisfaction
  • Follow up with customers to ensure first call resolution and achieve and deliver 100% customer satisfaction

Education

Five Towns College

Associates from Business Management
07.1997

Skills

  • Technical troubleshooting

  • Electrical wiring

  • Leak checks

  • System troubleshooting

  • HVAC controls

  • Soldering

Certification

Nora Certification (Gold)

CTEP Certified


Timeline

HVAC Technician

Tragar
01.2024 - Current

HVAC Technician

Petro Home Services
06.2014 - 12.2023

Payroll Administrator

Petro Oil
10.2011 - 05.2014

Customer Service

Verizon Wireless
04.2007 - 07.2008

Five Towns College

Associates from Business Management

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Jason Carter