Jason Castilla
Austin,TX
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
23
23
years of professional experience
Work History
Practice Manager
Cardiovascular & Associates
10.2005 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Consulted with healthcare professionals on business decisions.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Assistant Practice Manager
Greater Austin Allergy
09.2001 - 10.2005
- Improved patient satisfaction by streamlining the appointment scheduling process.
- Enhanced staff communication and collaboration with regular team meetings and training sessions.
- Reduced patient wait times by optimizing appointment schedules and improving front desk efficiency.
- Developed and implemented office policies to ensure a smooth running practice and better patient experience.
- Managed billing procedures, leading to increased revenue collection rates without compromising patient relationships.
- Oversaw daily operations of the medical practice, ensuring adherence to industry standards and regulations.
- Managed all aspects of insurance claims processing, ensuring timely reimbursements while maintaining strong payer relationships.
- Supported clinical staff in providing high-quality care by managing administrative functions efficiently so they could focus on delivering excellent medical services.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed close working relationships with front office and back office staff.
- Consulted with healthcare professionals on business decisions.
Education
Administrator - Business Management
ACC Riverside Campus
Austin, TX05.2002
Bowie High School
Austin, TX05.1994
Skills
- Regulatory Compliance
- Workflow Planning
- Managing Files and Records
- Health Information Systems (HIS)
- Medical Programs Implementation
- Employee Operations
- Recruit Well-Qualified Staff
- Managing Practice Operations
Timeline
Practice Manager
Cardiovascular & Associates
10.2005 - Current
Assistant Practice Manager
Greater Austin Allergy
09.2001 - 10.2005
Administrator - Business Management
ACC Riverside Campus
Bowie High School
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