Jason Catanella
Jackson,WI
Summary
With a proven track record at J.P. Morgan Chase, I've led the development of innovative training strategies, significantly enhancing organizational learning and performance. My expertise in e-learning development and curriculum planning, combined with a talent for fostering professional growth, has consistently driven success and efficiency improvements across teams.
Experienced with developing comprehensive training programs tailored to organizational needs. Utilizes effective assessment methods to identify gaps and opportunities for improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Training Analyst, Sr.
J.P. Morgan Chase
03.2021 - Current
- Spearheaded the development of a comprehensive organizational training strategy, aligning programs with company objectives and industry trends.
- Championed a culture of continuous learning among employees by providing access to relevant resources and encouraging participation in professional development activities.
- Conducted post-training evaluations to measure effectiveness and identify areas for improvement in future sessions.
- Established benchmarks for evaluating the success of training programs based on clearly defined performance metrics and KPIs.
Mortgage Operations Support Specialist, Sr.
Huntington National Bank
04.2017 - 09.2021
- Provided guidance and mentorship to junior staff members, fostering a supportive work environment conducive to professional growth.
- Maintained a safe and clean working environment by adhering to company policies and industry regulations, resulting in fewer accidents and a more pleasant workspace.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Responsible for maintaining ongoing training classes and project management.
Training Specialist
Huntington National Bank
01.2014 - 04.2017
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Traveled to different locations training topics from New Colleague on boarding to Loan Origination Systems usage.
Branch Manager
Huntington National Bank
04.2012 - 01.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Senior Vice President of Sales
American Equity Mortgage
02.2009 - 04.2012
- Optimized sales pipeline management, resulting in accelerated deal closures and increased conversions.
- Streamlined the sales process with advanced CRM tools, improving efficiency and customer satisfaction.
- Mitigated potential risks by conducting regular competitor analyses to stay ahead of emerging industry trends.
- Implemented robust performance metrics tracking systems to monitor progress toward strategic objectives.
- Managed Northeast Area of Sales and Operations and their respective Assistant Vice President's and Sales Associates.
Assistant Vice President of Sales
Ace Mortgage Funding
01.2002 - 01.2009
- Developed comprehensive forecasts to accurately predict future sales performance and inform budgeting decisions.
- Collaborated closely with customer support teams to resolve client concerns promptly, maintaining high levels of satisfaction while reinforcing brand loyalty.
- Mentored a team of sales professionals, resulting in improved performance and increased sales.
- Analyzed competitors'' strategies to identify strengths, weaknesses, opportunities, and threats within the marketplace which informed our decision-making process accordingly.
Education
Associate of Arts - Criminal Justice
Indiana University, Bloomington
Bloomington, IN01-1993
Skills
- Training evaluation
- E-learning development
- Curriculum planning
- Performance assessment
Certification
- C. I. 101
- Graduate from the Indiana Law Enforcement Academy (98)
Timeline
Business Training Analyst, Sr.
J.P. Morgan Chase
03.2021 - Current
Mortgage Operations Support Specialist, Sr.
Huntington National Bank
04.2017 - 09.2021
Training Specialist
Huntington National Bank
01.2014 - 04.2017
Branch Manager
Huntington National Bank
04.2012 - 01.2014
Senior Vice President of Sales
American Equity Mortgage
02.2009 - 04.2012
Assistant Vice President of Sales
Ace Mortgage Funding
01.2002 - 01.2009
Associate of Arts - Criminal Justice
Indiana University, Bloomington