Jason Cerda
McAllen,TX
Summary
My role is to greet incoming patients as well as verifying their insurance via phone call and web portal, as well as thoroughly explaining the insurance benefits. I am also in charge of scheduling appointments and referring patients to other providers. Additional tasks include scheduling incoming referrals and following up with the primary care providers once the patient is seen.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Dr. Beardsley's Super Optical
06.2021 - Current
- Coordinated patient scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Vanguard Rembrandt Secondary
Pharr, TX05-2021
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Patient Scheduling
- HIPAA Compliance
- Insurance Verification
- Appointment management
- Reminder calls
- Referral Verification
- Patient callbacks
- Computer Proficiency
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Dr. Beardsley's Super Optical
06.2021 - Current
High School Diploma -
Vanguard Rembrandt Secondary
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